Product Operations Lead

Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd®, Slideshare®, Everand™, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise. Culture at Scribd, Inc. We support a culture where our employees can be real and bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in‑person moments that strengthen collaboration and culture. Occasional in‑person attendance is required for all Scribd, Inc. employees, regardless of location. About The Team And Role Our TPM (Technical Program Management) team owns the frameworks and programs driving how our Engineering, Product, Design, and Analytics (EPDA) organization plans, prioritizes, and executes. You will join us as our first Operations hire, with a distinct and complementary mandate. As our Product Operations Lead, you will own the operational programs that keep EPDA running with clarity and speed, from resource planning to vendor management, and will serve as the connective tissue between our technical organization and the corporate functions it depends on (e.g., Finance, Legal, Recruiting, IT). You will bring a builder’s instinct to all of it, leveraging AI and intelligent systems to design smarter solutions, remove obstacles, and make the organization run faster. Over time, you will take on a central role in how Scribd plans and budgets at the company level. About You You are an operational problem‑solver who defaults to building. When you encounter a broken process, your first instinct is to find the lightest, most durable fix: a sharper workflow, a well‑placed policy, or a tool you built yourself. You are comfortable in the weeds of a vendor contract or a resource‑planning spreadsheet, and equally comfortable presenting your findings and recommendations to a room of senior leaders. You have the business acumen to understand a budget, the technical literacy to partner with engineers or build things yourself, and the judgment to know when removing process matters more than adding it. You thrive without formal authority, navigating complex organizational dynamics with clarity and confidence. You are deeply curious about AI, not as a trend but as a medium you already work in, and you have built things that prove it. Lastly, you are a voracious reader with a passion for books and the written (and spoken) word in all its forms! What You Will Do Resource planning and analysis: Own and maintain the systems and data that inform how our Engineering, Product, Design, and Analytics organization allocates its people and capacity, ensuring leaders always have the visibility they need to make fast, informed prioritization decisions. Vendor lifecycle management: Build and run a formal vendor management program from the ground up, establishing clear policies for intake, onboarding, renewals, and offboarding, and creating the cross‑functional visibility that allows us to make smarter, faster vendor decisions. Operational tooling and AI: Identify where AI, automation, and intelligent systems can reduce the manual coordination burden on our teams and leaders. Then build them. You will not just recommend solutions, you will ship them. G&A partnerships: Serve as the primary interface between EPDA and corporate functions like Finance, Legal, IT, HR, and Recruiting. You will align on priorities, advocate for EPDA’s needs, and create the feedback loops that allow both sides to move faster and make better decisions together. Special projects: Lead complex, cross‑functional operational initiatives that fall outside the scope of any single team, such as refining the process by which Scribd captures R&D tax credits in partnership with Accounting. Company planning: Over time, you will take on a central role in Scribd's company‑wide planning and budgeting processes, helping design the artifacts, guidance, and financial frameworks that shape how the entire company sets direction each year. Evolve how we work: Continuously identify opportunities to reduce operational overhead and remove what no longer earns its place. Propose success metrics for yourself and your programs, and proactively flag when those metrics are at risk. You Have 6+ years of experience in business operations, technical program management, strategy, or an equivalent role at a technology company. A track record of owning complex, cross‑functional operational initiatives end‑to‑end, from ambiguous starting point to measurable outcome. Hands‑on experience with AI tools and a history of building internal tools or AI‑powered solutions that solved real problems for real users. Shipped and imperfect beats polished and theoretical. Strong financial and analytical literacy: comfortable working with budgets, contracts, resource data, and making sense of ambiguous inputs. Experience influencing senior stakeholders without formal authority, including VPs and C‑suite. Exceptional communication skills, written and verbal, with the ability to make complex operational realities feel clear to any audience. A genuine passion for books, reading, and the written word is a major plus. You will fit right in. Bonus Points You have worked at the intersection of operations and engineering, whether as an engineer with strategic tendencies, a PM who found a home in ops, or a biz ops practitioner who taught themselves to build. You have experience with vendor management, procurement, or financial operations in a technical organization. You have contributed to or led company‑wide planning processes. At Scribd, Inc. your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $143,000 to $205,000. In the United States, outside of California, the reasonably expected salary range is between $118,000 to $195,000. In Canada, the reasonably expected salary range is between 149,500 CAD to 180,000 CAD. This position is also eligible for competitive equity ownership and a comprehensive and generous benefits package. Benefits At Scribd, Inc. Scribd Flex (flexible work model) Comprehensive health, dental, and vision coverage Mental health support and disability coverage Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals Paid parental leave and family support benefits Retirement matching and employee equity Learning and development programs and professional growth opportunities Wellness and home office stipends Complimentary access to the Scribd, Inc. suite of products Enterprise access to leading AI tools Working at Scribd, Inc. Are you currently based in a location where Scribd, Inc. can employ you? Employees must have their primary residence in or near one of the following cities, including surrounding metro areas or locations within a typical commuting distance: United States : Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C. Canada : Ottawa | Toronto | Vancouver Mexico : Mexico City Scribd, Inc. is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. #J-18808-Ljbffr Scribd, Inc.