Lead Residential HVAC Diagnostics Specialist

Job Description

Job Description

Lead Residential HVAC Diagnostics Specialist

Location: Houston, TX

Employment Type: Full-Time

Compensation: $50,000–$75,000+ annually, based on experience, with commission and bonus opportunities

Benefits: Full Benefits Package

A Day in the Life

You start your morning reviewing your ServiceTitan schedule and gearing up your company vehicle. Your first stop is a historic bungalow where the air conditioner is short-cycling. You listen, test, and trace the issue through electrical and refrigeration diagnostics—pinpointing the exact fault, explaining options, and earning the customer’s trust. By midday, you’re fine-tuning airflow on a heat pump, documenting readings and photos. In the afternoon, you coach a junior tech through a furnace repair, close out jobs on your tablet, and head home knowing your work kept Houston cool and comfortable.

What You’ll Own

• End-to-end diagnosis, repair, and maintenance of residential and light commercial HVAC systems
• Service work on air conditioners, heat pumps, furnaces, air handlers, and related components
• Preventative maintenance, inspections, and system performance checks
• Clear, confident customer communication—presenting repair vs. replace recommendations
• Estimating, documentation, photo capture, and payment collection; job closeout in ServiceTitan
• Accurate records of readings, equipment data, and job notes
• Strict adherence to safety protocols, codes, and industry standards
• Mentorship and support for less-experienced technicians

What You Bring

• 5+ years of HVAC service experience (residential focus strongly preferred)
• Expert-level troubleshooting across electrical, refrigeration, airflow, and controls
• Light commercial experience is a plus
• Texas HVAC license or applicable credentials strongly preferred; highly experienced techs without a license will be considered
• EPA certification preferred
• Proficiency with ServiceTitan or similar field-service software
• Top-tier customer service and communication skills
• Valid driver’s license with a clean driving record
• Professional, dependable, and comfortable working independently

Schedule & Physical Requirements

• Full-time role with some on-call and weekend rotation during peak season
• Work in attics, crawl spaces, rooftops, and Houston heat
• Lift up to 75 pounds and safely use ladders
• Employment may be contingent upon background check, driving record review, and drug screening

Compensation & Benefits

$50,000–$75,000+ annually depending on experience, licensing, and qualifications, plus commission and bonuses.

Benefits include:

• Health, dental, and vision insurance
• Paid time off and paid holidays
• Company vehicle and fuel card
• Company-provided tablet or smartphone
• Uniforms
• Ongoing training and professional development
• Licensing and certification support
• Opportunities for advancement

If you love tough diagnostics, clear communication, and mentoring others—while using modern tools in the field—this role was built for you.