Business Development Associate

Bilingual Business Development Associate - French Contractor Development • Dallas, Texas, United States Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process. Launch Your Career in Bilingual Client Relations & B2B Sales At ISN, your language skills can open the door to a long-term career in business development and account management. We’re looking for motivated, bilingual professionals who enjoy helping people, communicating with confidence, and solving problems in a fast-paced client environment. This role starts within our Customer Service team, where you’ll build foundational client communication and relationship‑management skills that prepare you for future growth into B2B sales opportunities at ISN. If you’re customer‑oriented, driven to grow professionally, and interested in developing a career in business development or sales, we’d love to meet you. What You’ll Do As a Business Development Associate, you’ll work directly with clients in a high‑volume, customer service environment supporting ISN’s global contractor and supplier platform. Responsibilities Assist English‑and‑French‑speaking customers via phone, chat and email Handle inbound client inquiries and provide proactive customer support Troubleshoot platform, account, and compliance‑related issues Build trust and strong working relationships with clients Learn how businesses use ISN to manage contractors and suppliers Collaborate with internal teams on customer retention and engagement efforts Support sales and marketing initiatives as you develop within the role Requirements Bachelor’s degree from an accredited university and/or equivalent work experience Advanced fluency in English and French (written and verbal) required Desire to work in customer service and move into B2B sales within 12‑24 months Required to work in office at least 3 days a week Authorized to work in the U.S. and will not require visa sponsorship now or in the future Ideal Candidate Customer‑focused and comfortable in a high‑call‑volume environment Confident communicating with clients by phone and email A career aspiration to start in Customer Service and progress into B2B sales Strong retention skills and patience for difficult troubleshooting scenarios Training At ISN, we believe in investing in your success. That’s why we offer an 8‑week training program that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development, customer service excellence and ISN products and services. Compensation Base pay $37.50 per hour, with opportunity to earn up to $11,000 annual target incentives. Total annual potential compensation up to $89,000. Employees consistently using their bilingual language skills as an essential part of their normal job duties will be eligible for a Multilingual Bonus up to 10% of their annual salary. Benefits 100% company‑paid monthly insurance premiums for employees and dependents (Medical, Dental, Vision, and Life Insurance) Employee assistance program 4% retirement matching Long‑Term & Short‑Term Disability Coverage Paid time off: 0‑1 year – 15 days (pro‑rated first year); 1‑5 years – 20 days; 5‑10 years – 25 days; 10+ years – 30 days; Holidays – 13 paid holidays Monthly cell phone reimbursement Complimentary parking space or monthly reimbursement for DART public transportation Team‑building activities and events, including quarterly kick‑off meetings and community volunteer day Matching charitable gift program Professional development & training opportunities Wellness Program focusing on community, financial, mental, nutrition, physical and social health Business casual, jeans allowed Onsite Requirements Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. Employees are required to be in‑person during training and at least 3 days per week on an ongoing basis. Legal Notice ISN does not provide work visa sponsorship for this position. Applicants must possess work authorization/right to work without the need for sponsorship by the employer now or in the future. Equal Opportunity Employer ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr