Lead Medical Assistant

Description

Job title: Lead Medical Assistant

Location: Raleigh, North Carolina

Status: Full-Time, Non-Exempt

Department: Midtown Pain and Spine - Clinical

Reports to: Practice Manager

Job Supervisory Responsibilities: None

Who we are at MidTown Pain and Spine:

This is an exciting time to join the team at Midtown Pain and Spine! Midtown Spine and Pain Clinic is the Triangle area’s elite pain management clinic. We offer a collaborative, comprehensive, and patient-centered approach to caring for patients who are living with pain and are expanding to Cary, NC.

We are seeking a motivated and knowledgeable lead medical assistant to help oversee the daily operations of our current office in North Raleigh, and in our new clinic in Cary. If you feel you meet our qualifications and are looking to grow your career in pain management or a specialty office setting, consider applying today. To learn more about our practice, please visit

Job Summary:

The Lead Medical Assistant is responsible for ensuring efficient clinic flow, providing high-quality patient care, and a positive patient experience. The Lead Medical Assistant works closely with the providers and patients on a daily basis and will utilize both clinical and administrative tasks to help providers in the pain clinic. Daily responsibilities include interviewing new and returning patients then presenting to the provider, submitting medication prior authorizations and documenting medical information into the electronic medical records (EMR) system. The Lead Medical Assistant identifies patients’ needs, provides safe and professional care, and communicates any potential issues to the manager. The Lead Medical Assistant will demonstrate professionalism and tact during difficult patient situations.

Duties/Responsibilities:

● Serve as a mentor to the medical assistant team, assist with training of new staff members.

● Foster a collaborative, patient-centered team culture.

● Maintain clinic readiness, including equipment, supplies, and exam room standards.l

● Ensure exam rooms are routinely cleaned and stocked with supplies.

● Adhere to lab protocols, including urine drug test orders.

● Independently perform a comprehensive patient intake and presenting to the provider.

● Document the patient encounter in our EMR system.

● Prepare relevant diagnostic imaging to be reviewed with the provider.

● Complete medication prior authorizations, submit appeals.

● Review patient medical records for relevant past treatments, medications and health history.

● Assist physicians with procedures including pre-and post-procedural vitals, operating c-arm.

● Reduce provider workload by performing tasks and anticipating their needs essential

to efficient patient care.

● Return phone calls from patients, pharmacies, and insurance companies in a timely

manner to prevent delays in patient treatment.

● Respond to incoming faxes.

● Maintain a pleasant and cooperative demeanor while performing all duties.

● Keep an open line of communication with coworkers and providers regarding patient needs.

● Perform other duties as assigned.

Education and Experience:

● Bachelor’s degree in medical related studies preferred, but not required.

● Medical Assistant Certification preferred, but will consider experience in lieu of certification.

● Previous experience in a specialty medical office is preferred, but not required.

Required Skills/Abilities:

● Ability to communicate effectively and clearly, both in written and oral communication.

● Ability to handle high patient volumes in a professional manner.

● Ability to maintain composure in stressful situations.

Work Environment:

● Work performed in an office environment.

● Involves frequent contact with patients, physicians, and medical office staff.

● Work may be stressful at times.

● Requires long periods of standing and walking.

● Physical activity can be irregular and fast-paced routinely.

● Must be able to lift 20 pounds with no assistance.

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.