Community Director - The Mill Old Town

Job Description

Job Description

J Street Property Services is seeking a strong, experienced Community Director to lead day-to-day operations of a multifamily residential community in a competitive market environment.

This is a critical leadership role responsible for asset performance, team accountability, leasing strategy, financial oversight, and resident satisfaction. This is not an entry-level position. We are looking for a proven operator who understands how to drive occupancy, manage expenses, and lead a high-performing onsite team.

Position Overview

The Community Director is the primary point of accountability for the onsite team and overall asset performance. This role requires strong leadership, sound business judgment, and the ability to balance service excellence with financial discipline.

Key Responsibilities

Team Leadership & Culture
• Lead, coach, and develop leasing and maintenance team members
• Provide ongoing performance feedback and accountability
• Foster a culture aligned with company values and service standards

Financial Management
• Prepare and manage the operating budget
• Monitor rent collections, delinquency, and payment plans
• Approve invoices and control expenses within budget
• Review monthly financials and address performance variances

Leasing & Occupancy Strategy
• Oversee leasing activity and retention efforts
• Analyze market comps and adjust pricing or concessions as needed
• Support daily leasing operations, traffic follow-up, and move-ins
• Ensure accurate lease documentation and data integrity

Resident Experience
• Address resident concerns professionally and efficiently
• Monitor online reputation and feedback channels
• Support resident engagement and community-building efforts

Property Operations
• Conduct routine property inspections
• Ensure compliance with Fair Housing, ADA, and company policies
• Coordinate with maintenance to ensure timely turns and work orders
• Maintain curb appeal, vendor standards, and operational excellence

Qualifications

• High school diploma required; Bachelor’s degree preferred
• 3+ years of property management experience required
• Prior Community Director or Property Manager experience preferred
• Strong financial acumen and budgeting experience
• Experience in competitive market environments required
• Proficiency in Microsoft Office; Yardi, OneSite, or similar platforms preferred
• Valid driver’s license and reliable transportation

At J Street, our values define how we show up for our residents, our partners, and one another:

· Service | Every interaction is a chance to surprise, delight, and serve

· Earn It | You earn your spot here, and you’ve got backup

· Accountability/Own It | We own our wins, our misses, and the fix

· Truth over Comfort | We tell it like it is with respect and transparency

· Stewardship | We're building something bigger than ourselves, and we do it with intention & care

These values are not optional; they are expected and celebrated across our teams.

Company Description

J Street is a values-driven commercial and residential real estate management company known for operating high-quality assets with integrity, accountability, and care. We partner closely with ownership groups, tenants, and vendors to deliver consistent, Class A performance—especially in complex, high-trust environments.

Our culture is built on service, ownership, and honesty. We believe trust and opportunity are earned through follow-through, transparency, and doing the right thing even when it’s hard. At J Street, employees are empowered to take ownership of their work, contribute meaningfully, and grow within a professional, supportive team.

Company Description

J Street is a values-driven commercial and residential real estate management company known for operating high-quality assets with integrity, accountability, and care. We partner closely with ownership groups, tenants, and vendors to deliver consistent, Class A performance—especially in complex, high-trust environments.\r\n\r\nOur culture is built on service, ownership, and honesty. We believe trust and opportunity are earned through follow-through, transparency, and doing the right thing even when it’s hard. At J Street, employees are empowered to take ownership of their work, contribute meaningfully, and grow within a professional, supportive team.