IT Engineer, Internal AI Infrastructure

Responsibilities

• Design and build the hosting golden path for internal AI applications, bots, and agents, including long-running workflows, scheduled jobs, and agent execution.
• Build model routing across frontier and lower-cost models based on cost, capability, and policy with a complete audit trail.
• Develop observability, usage analytics, audit logging, and per-team cost attribution for company-wide AI workloads.
• Integrate identity, access, and security patterns for internal AI applications and sensitive-data workflows.
• Partner with product AI infrastructure teams to share gateways and telemetry and avoid duplicate systems.
• Help shape platform strategy, roadmap, and engineering best practices as a founding member of the infrastructure pillar.

Requirements

• 5+ years of software engineering experience, including significant infrastructure, platform, or backend engineering experience.
• Track record of building internal platforms or paved paths adopted by other engineers and teams.
• Strong system design skills and experience architecting resilient, observable production systems.
• Hands-on experience with LLM operations, such as model gateways or routing, agent runtimes, evals, or cost and usage instrumentation.
• Experience with enterprise identity and access management, such as Okta, SSO, or secure service-to-service authentication.
• Excellent communication and collaboration skills across security, IT, and business teams.
• Preferred: experience building internal AI or developer platforms at comparable scale.
• Preferred: familiarity with MCP, agent orchestration frameworks, or skill and plugin registry patterns.
• Preferred: experience with SOX/ITGC audit and compliance programs or systems with audit requirements.
• Preferred: experience as a first infrastructure hire on a small team and setting standards across a broad scope.

Benefits

• Full-time role available remotely in the United States or from one of Figma’s US hubs.
• Equity, health, dental, and vision coverage, retirement benefits with company contributions, parental leave, reproductive and family planning support, mental health and wellness benefits, and paid time off.
• Paid sick leave, holidays, and other legally required leave benefits; eligible exempt employees receive flexible PTO and flexible paid sick leave.
• Potential company recharge days, cell phone and home internet reimbursements, lifestyle spending accounts, and annual bonuses for eligible non-sales roles.
• In-person onboarding is required, and cameras must remain on during video interviews.