Genesys Routing Developer- Remote

Genesys Routing Developer

Hartford CT, Remote

IDEAL CANDIDATE: Candidate must have experience in Contact center technology especially in Genesys platform and it is ideal if he is from health care domain, but it is not mandatory.

Top Requirements

Top 3 skills: 1) Genesys Routing 2) Genesys Composer 3) Genesys Rules

• ** What experience will set candidates apart from one another? At least 7-10 years experience in contact center routing.

TEAM STRUCTURE: Team Structure: 1 Scrum Master, 1 Team lead, 4 Developers, 2 QA.

Requirements:

Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. (Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.) Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage. Proficient in tools like CCpulse, GAX (Genesys Administrator Extension), GA(Genesys Administrator) & Kazimir will be considered a plus. Database knowledge pertaining to SQL and Cassandra will be considered a plus. Having a strong knowledge in SSDLC. CICD experience with Jenkins and GitHub. Experience with basic Java development is a plus.

What skills/attributes are a must have?

• 3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
• 3+ years of Configuration management tools
• Experience in developing Routing workflows using Composer
• 3+ years of experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
• Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
• Ability to architect routing design and development for new solutions that will be implemented for the customer
• Experience in troubleshooting routing issues in production on call
• Excellent Communication and interpersonal skills

What skills/attributes are nice to have?

• Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
• Experience using Cyara for call flow automation testing
• Genesys certification in Routing

What are the work hours? 8am-5pm Monday through Friday (required to work after hours to support a change release)

Where is the work to be performed? Candidate must be able to report to one of the UHG facility:

• Plymouth, MN
• Hartford, CT
• Basking Ridge, NJ

Telecommuting allowed at this time due to COVID.

What type of interview process is preferred?

Initial interview will be a 30 minute audio call followed by another round or two with other team members.