Transfer Center Specialist

Job Title: Transfer Center Specialist

Location: 379 Campus Drive

Department Name: Patient Transfer Center

Req #: 0000255232

Status: Hourly

Shift: Day

Pay Range: $22.46 - $26.01 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Specialist functions semi-independently, under the direction of the Transfer Center administration as part of the integrated healthcare team. The Transfer Center Specialist will work to enter Epic referrals into About, preadmit & send insurance verification to Patient Access, confirm all necessary components of referral are present and complete, document clear follow up for clinicians, answer phones, at time of patient acceptance – confirms appropriate bed requests are placed, coordinates transport with PTC or otherwise appropriate entity, and ensures patient’s timely arrival to inpatient unit. Knowledge and necessary skills will be utilized to effectively meet the needs of transfer process. Must possess ability to establish and maintain effective working relationships with the public.  Requires the ability to effectively plan; must be able to follow directions and to perform work according to department standards when no directions are given. Requires enthusiasm, initiative, and the ability to work independently/cooperatively with other personnel. Requires the ability to function effectively in a fast-paced environment with multiple demands/deadlines.

Qualifications:

Required:

• High school diploma/GED
• 2-3 years of experience in a healthcare office or hospital operations setting, and/or educational background

Preferred:

• Expert level of Microsoft Office 
• Ability to accurately type at least 40 wpm

Scheduling Requirements:

• Full-Time, Day 

Essential Functions:

• Serves as the point of contact for referrals and obtains necessary information to initiate and  facilitate the patient’s transfer into RWJBH Healthcare hospitals under administration and charge supervision
• Proficient in all Transfer Center workflows and protocols
• Works directly with staff at each client facility to ensure timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate destination plan of care at receiving facility.  Receiving, documenting, and communicating time-sensitive clinical data from a multitude of sources.
• Demonstrates the ability to triage and prioritize patient information under the direction of the clinician 
• Coordinates transports and pick up times
• Proficient in Transfer Center database platform, EMR, telephony systems, and Office systems as required to support operations, ensuring accurate, timely data entry, protection of PHI
• Demonstrates knowledge of regulatory components to include but not limited to, Ethics and Compliance, quality initiatives, and HIPAA; monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives
• Effectively supports system, facility and department goals and objectives, mission, vision, and values through appropriate use of interpersonal skills and job performance. Support Transfer Center and RWJBH hospital's growth strategies
• Demonstrates well-defined organizational and time-management skills. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions
• Demonstrates commitment to and compliance with company’s policies and procedures.  Adheres to safety and infection control and prevention policies, procedures and guidelines

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer