Customer Service Representative

Job Title Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally. Respond to customer inquiries regarding products, provide quotes and handle order entry. Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met. Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards. Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics. Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business. Coordinate with production team on the manufacturing floor to ensure customer deadlines are met. Skills & Experience: Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred. Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained. Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.