Concierge Assistant Manager

Concierge Assistant Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

To provide outstanding guest experiences while supporting the Concierge Manager with oversight of the team.

Serves as the main point of contact for team and client when Concierge Manager is unavailable.

Estimated total compensation for this position: $24.44 per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Expected Schedule: Monday - Friday 7:00 am - 3:30 pm

Key Responsibilities

• Set exemplary service standards and support all property programs
• Coach and train team members on proper implementation of policies, procedures, and standards
• Motivate team to exceed guest expectations while holding them accountable
• Maintain professional appearance of designated workspaces with appropriate resources
• Build and maintain relationships with area concierge networks and tourism industry contacts
• Work with management to execute property initiatives and meet job function goals
• Demonstrate strong knowledge of local community, events, and attractions
• Greet tenants and visitors professionally throughout the property
• Enforce visitor protocols and contact tenants for guest authorization as needed
• Respond promptly to inquiries and provide guidance to tenants and visitors
• Maintain knowledge of building management and security protocols
• Report on security issues and team concerns to appropriate parties
• Provide coaching to team members and foster a positive team environment
• Serve as primary point of contact when Concierge Manager is unavailable
• Additional duties as assigned

Required Skills

• Professional demeanor and appearance
• Leadership ability with desire to lead-by-example
• Outstanding people skills and communication abilities
• Flexibility and adaptability in changing circumstances
• Strong organizational skills and ability to multi-task
• Quick and efficient problem-solving abilities
• Self-starter who takes initiative and anticipates needs
• Computer literacy, especially with MS Office applications
• Respectful treatment of all team members

Experience & Education

• High school diploma or equivalent
• Minimum 1 year experience in luxury hospitality, high-end retail, or fine dining
• Minimum 1 year leadership experience

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.