GUEST RELATIONS SPECIALIST
Revere Health
Guest Relations Specialist
The Guest Relations Specialist is an extremely important part of Revere Health. You will be the first contact our guests encounter as they enter our doors. As such, the impression you make will set the tone for their visit and be the first step in providing an exceptional patient experience.
Essential Job Functions:
- Ensures that our patients and visitors feel welcome and an important part of Revere Health by greeting each person with a warm smile and friendly greeting.
- Provides extraordinary care to patients and customers through friendly, caring, and courteous interactions.
- Becomes the patient's advocate as they assist them with navigating through the registration and check-in process.
- Coordinates patient's arrival with MA for physician visit.
- Has a solid understanding of Phreesia to ensure capability of assisting with patient questions and needs.
- Ensures that demographic information is entered into the system correctly by demonstrating accuracy and thoroughness.
- Obtains copy of insurance cards.
- Collects co-payments at the time of service, receives payments on accounts and reconciles daily cash reports.
- Gives accurate answers to questions asked.
- Provides accurate directions to departments and services. Provides assistance getting to destination when needed.
- Adheres to all HIPAA rules and regulations regarding PHI. Never accesses medical records inappropriately. Does not discuss patient information inappropriately.
- Attends meetings as required.
- Other duties as assigned.
Status: Part Time
Location: Spanish Fork
Hours: Part Time 1-2 Days a Week
- Monday - Friday 8 am 5 pm
- Evenings, Holidays and Weekends REQUIRED
- Will discuss during interview.
Vacancy posted 1 day ago
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