Technical Support Specialist

Technical Support Specialist

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

In this role as a Technical Support Specialist, you will be responsible for managing signal distribution and networking, including AV-over-IP protocols, EDID/HDCP management, and HDBaseT. Your expertise in specialized hardware maintenance and calibration of LED Video Walls will be crucial, as well as your ability to set up and troubleshoot immersive audio systems. Additionally, you will need experience in managing control systems like Crestron, Extron, or Q-SYS, and expert-level administration of Microsoft Teams Rooms for Unified Communications (UC) & Hybrid Tech.

Your daily tasks will include conducting system checks, providing event support during Forge experiences and events, training staff on system usage, and ensuring the cleanliness and upkeep of equipment. When technical issues arise, you will be responsible for troubleshooting and coordinating with facility IT around AV issues. You will also manage the Return Merchandise Authorization (RMA) process for faulty equipment, perform on-site repairs when necessary, and maintain an inventory of equipment. Your role will also involve coordinating with third-party vendors for service and maintenance of AV systems, as well as supporting setup and user engagement with all A/V equipment in the space.

Overall, this role requires a candidate with a strong background in signal distribution, networking, and hardware integration, as well as experience in managing AV systems and troubleshooting technical issues. Your ability to work collaboratively with staff, vendors, and IT teams will be essential in ensuring the smooth operation of AV systems and providing high-quality support to users.

Here is what you need:

• Signal Distribution & Networking: AV-over-IP Protocols, EDID/HDCP Management, HDBaseT
• Specialized Hardware (Large-Format Displays: Maintenance and calibration of LED Video Walls)
• Immersive Audio: Setup and troubleshooting of spatial audio or beamforming microphone arrays
• Hardware Integration: Managing control systems like Crestron, Extron, or Q-SYS
• Unified Communications (UC) & Hybrid Tech, UCaaS Platforms: Expert-level administration of Microsoft Teams Rooms (MTR)
• PTZ Camera Control: Managing remote-operated cameras for high-quality streaming of "Demo Days" or guest speaker events

Bonus if you have:

• Certifications in AV-over-IP Protocols or related networking protocols
• Experience with managing large-scale AV installations in corporate environments
• Training in troubleshooting and maintenance of specialized hardware like LED Video Walls
• Experience with managing and supporting UCaaS platforms like Microsoft Teams Rooms (MTR)

Education:

• Bachelor's Degree

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the city of Cleveland is:

$82,900 - $184,500 USD