Service Appointment Coordinator/ Loaner Car Program Manager

$18 per hour

Schwan Buick GMC

Mandan, ND

Job Description

Job Title: Service Appointment Coordinator / Service Loaner Program Manager

Location: Schwan Buick GMC Cadillac

Employment Type: Full-Time

Schedule: Monday – Friday, 7:00 AM – 5:30 PM

Compensation: Approximately $18/hour (average) | Paid vacation after 1 year of service

Requirements: Valid driver’s license required

Job Summary

Service Appointment Coordinator / Courtesy Transportation Specialist

Schwan Buick GMC Cadillac is seeking a dependable, customer-focused individual to join our Service Department as a Service Appointment Coordinator / Courtesy Transportation Specialist .

This full-time position is ideal for someone who enjoys working with customers, has excellent communication skills, and thrives in a fast-paced environment.

Responsibilities

Service Appointment Coordination

Answer incoming service calls professionally and efficiently
Schedule and manage customer service appointments
Assist customers with general service-related questions
Send appointment reminders via text message
Reschedule appointments as needed
Coordinate daily service scheduling with advisors and technicians

Courtesy Transportation Fleet Management

Check loaner vehicles in and out
Complete all required loaner paperwork
Inspect vehicles before and after each use
Photograph loaner vehicles to document their condition
Monitor vehicle cleanliness, fuel levels, and overall condition
Ensure loaner vehicles are ready for customer use

Qualifications

Outstanding customer service and communication skills
Strong organizational and multitasking abilities
Comfortable using computers, phones, and texting platforms
Detail-oriented with the ability to document vehicle condition accurately
Valid driver's license with a clean driving record
Professional appearance and positive attitude
Previous customer service or dealership experience is a plus, but not required

Schedule

Full-Time

Monday through Friday
7:00 AM – 5:30 PM

Benefits

We offer an excellent benefits package, including:

Medical Insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
401(k)
Profit Sharing
Paid Time Off (PTO)

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Vacancy posted 26 days ago

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