WFM Specialist II

About the Role As a Workforce Management Specialist II, you will advance the optimization of workforce planning and management, overseeing assigned schedules to maintain accurate records and ensuring efficient operation of our workforce. Key Responsibilities Provide high-level workforce management support, overseeing staff schedules to optimize resource allocation and meet service level objectives, while aligning with contractual staffing matrices. Collaborate closely with division regional site leadership to ensure workforce planning aligns with business objectives, making real-time scheduling adjustments to maintain service levels. Conduct in-depth data analysis, administer advanced workforce management software, and mentor Workforce Management Specialists I to support forecasting, streamline processes, and enhance workforce efficiency. Manage and maintain workforce management tools, such as HCM, Salesforce, and ServiceNow, while preparing and presenting accurate records and reports to senior management. Assist in providing statistical reports on labor management and support corrective action plans when needed, demonstrating a proactive approach to optimizing workforce performance. Qualifications & Requirements Education: High school diploma or equivalent. Associate degree in business administration, health care administration, or related field preferred. Experience: 2 years of progressively more responsible administrative or related experience desired. Direct scheduling experience preferred. Medical correctional experience strongly desired. Licenses / Certifications: None required. Benefits & Perks Medical, dental, vision, paid time off, 401k. DailyPay – receive your money as you earn it. Tuition assistance and dependent scholarships. Employee assistance program with free counseling and health coaching. Company-covered life insurance. Tax-free Health Spending Accounts (HSA). Wellness program featuring fitness memberships and product discounts. Preferred banking partnership and discounted rates for home and auto loans. Eligibility for perks and benefits varies by employee type and length of service. Mission & Culture Our mission is to make a difference every day in the lives of the underserved. We foster a people-first culture that values diversity equity inclusion belonging, autonomy in a warm team environment, and growth and training. We believe in always do the right thing and celebrate a deep desire to help society’s most vulnerable. Equal Employment Opportunity We are an Equal Employment Opportunity Employer. We celebrate a variety of backgrounds and are committed to creating an inclusive environment for all employees. We are an affirmative action employer in accordance with applicable state and local laws. #J-18808-Ljbffr Wellpath