Assistant Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development

Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing Member Service Representatives (MSR), Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests.
• Ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member Services oversight - Ensuring staff is providing a superior customer experience at all times. 
• Assist in resolving or escalating employee issues or concerns. 
  • Involved in all Member Services related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions. 
  • Check members into the system. 
  • New member sign-up. 
  • Take prospective members on tours. 
  • Facilitate all member requests, issues and questions. 
• Assist in overseeing proper maintenance of the facility.
• Assist and contribute to ensuring the neatness and impeccable cleanliness in all areas of the club.
• Assist in inventorying all necessary club supplies.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.
• 40 Hour Work Week

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Prior experience working as a Shift Leader and/or Assistant Manager at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefits

• Eligible For: Bi-Weekly Team Bonus, Monthly Mystery Shop Bonuses and Monthly Assistant Manager Bonus
• FREE Black Card membership after 30 days of employment
• Eligible for 50% Company paid benefits after 90 days of employment
  • Medical
  • Dental
  • Vision
  • Paid Personal Time (after 6 months)

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.