La Mansion | Front Desk Supervisor

Omni La Mansion del Rio is located along the historic Riverwalk in downtown San Antonio, within walking distance of landmarks such as the Alamo, El Mercado, La Villita District, the Spanish Governor's Palace, and the San Antonio Convention Center. Front Office Supervisor Overview Front Desk Supervisors provide a five‑star welcome and departure experience to each guest, serving as ambassadors throughout the guest's stay. They extend a warm welcome, provide information about the hotel and local area, offer the full range of upscale hotel amenities and services, settle guest accounts upon check‑out, resolve guest issues, and complete special requests. They work closely with all hotel departments, especially the Concierge, Bell/Door, and Ideal Services teams. Responsibilities Process guest check‑ins and check‑outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre‑register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail to ensure security of guest room access Understand and execute all Omni accounting standards to ensure accurate settlement of folios, routing of charges, and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolution; follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure key security Monitor, send, and distribute guest faxes Generate, print, and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge of all hotel features/services, hours of operation, room types, numbers, layout, décor, appointments, locations, room rates, special packages, and promotions Ensure the public areas (lobby) are maintained, clean, and tidy in partnership with Housekeeping Interact with other departments to ensure that guests' needs are satisfied Speak to guests in a friendly, warm manner, making them feel welcome at the hotel Proactively seek ways to improve the hotel experience for guests Encourage and build mutual trust, respect, and cooperation among co‑workers; treat co‑workers fairly and equitably Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards Respond swiftly and effectively in any emergency or safety situation; ensure a safe working and guest environment to reduce risk of injury or accident Attend all required department trainings and meetings Perform any other duties required by management Qualifications Previous luxury hotel experience is required Previous Front Office experience is required Customer‑service oriented; ability to multi‑task, detail‑oriented, and possess excellent organizational skills Knowledge of the surrounding area and all of its attractions Willingness to work flexible hours as needed during busy times and high‑profile events, including nights, weekends, and holidays Highly developed customer service skills; friendly approachable demeanor and strong problem‑solving abilities with a keen eye for detail Proven ability to engage guests at all levels; passion for providing warm, engaging, and personalized service Ability to work in a fast‑paced environment and handle multiple priorities Ability to handle stressful and busy hotel operations; maintain a positive and professional demeanor and composure at all times Ability to report to work on time and when scheduled Ability to stand and/or walk for extended periods of time Meet standards of appearance and maintain a high level of personal hygiene at all times Clear, concise written and verbal communication skills; comfortable speaking to guests; ability to communicate both verbally and in writing in English with guests, management, and co‑workers Computer literacy, including payroll systems, Microsoft Office, and Property Management System Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. #J-18808-Ljbffr Omni Hotels & Resorts