Restaurant Assistant Manager

Assistant ManagerHUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:Bringing Friends and Families Together over Delicious Food Served from the Heart.At Huddle House, we believe it's "YOUR HOUSE. YOUR KITCHEN." Huddle House is the place where the guest is the boss. We're giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: "Get comfortable…this is YOUR HOUSE and YOUR KITCHEN".Job SummaryThe Assistant Manager will be responsible for overseeing restaurant staff performance, ensuring each customer is completely satisfied during their dining experience. The incumbent will be responsible for setting an example by placing guests as the highest priority and role modeling exceptional guest service. This person will be expected to spot opportunities to improve the business and effectively communicate with the management team.ResponsibilitiesEnsure that each customer is completely satisfied during their visitHandle guest complaints with genuine concern and empathyManage the HR function at the unit level for the team, including employee relations issues, recommendations for hiring and termination, and trainingComplete all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unitMeet or exceed budgets while focusing on the cost of goods sold and EBITDAMaintain the highest standards of cleanliness and sanitation in your unit at all timesCreate budgeted staffing schedules with the General ManagerHold monthly meeting with all employees to discuss any relevant information they need to assist in the running of the unitEstablish a visible presence in the community by visiting businesses, churches, civic organizations etc. to drive business and increase salesEnforce all brands standards, company policies and proceduresAssist the General Manager in ensuring that all new hire paperwork, timesheets and payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely mannerTrain all levels of staff in proper operations of the unit for POS systems, back of house functions and front of house operationsNotify the General Manager or District Manager of any hurdles to your successQualifications2-3 years of experience in daily restaurant operationsAbility to communicate effectively with all hourly associatesAbility to cover all shifts during the normal operation of the unitPrevious restaurant experience requiredCurrent ServSafe CertificationOur ValuesCommitment to ExcellenceWork HardTeamworkMake a DifferenceHave Fun