HR Employee Relations Specialist

HR Generalist

The HR Generalist supports daily HR operations, administers core processes, policies, procedures, and programs, and serves as a trusted resource for employees and management. Key responsibilities include departmental development, Human Resource Information Systems (HRIS), employee relations, staffing, and general employment inquiries.

Essential Duties

• Coordinates core HR activities throughout the employee lifecycle, from recruiting, hiring, and onboarding through separation.
• Supports benefits, leave and accommodations, payroll, compliance, and employment-related administrative processes as needed.
• Investigates and addresses employee concerns thoroughly and objectively, within the scope of employee relations, asking appropriate questions while evaluating responses; recommends solutions and follows up as needed. Partners with HRBP on suggested resolutions as needed.
• Assists new employees with onboarding, registering in ADP and timeclock.
• Ensures adherence to Pet Supermarket Opportunity for improvement (OFI) standards and tracks opportunities for employee performance, behavior and/or attendance, as needed
• Provides management and employees with information and interpretation of federal, state and company human resource policies, rules and procedures
• Assists in the development and implementation of policies and procedures including updating the Employee Handbook.
• Manages HR related projects and initiatives as required
• Guides and coaches leaders and employees on performance management, employee relations, conflict resolution, policy interpretation, talent development, and succession planning.
• Coordinates or facilitates training on HR policies, processes, and tools.
• Maintains strict confidentiality of client, company, and employee information.

Experience, Education & Requirements

• Bachelor's degree in human resource administration or related field preferred
• A minimum of 2 years of HR Generalist experience or progressive core HR experience
• Strong understanding of all HR functions: specifically, regulations and legal requirements applying to employment
• Must be knowledgeable in employment law, ADA and EEO regulations, workers' compensation, and OSHA law.
• Must be flexible to work on weekends

Knowledge and Skills

• Demonstrated ability to establish and maintain positive relationships with management, associates, peers, the public and clients.
• Ability to communicate unpleasant news and difficult information in a productive, prompt, and appropriate manner.
• Ability to address personnel issues in a confidential, professional manner. Strong interpersonal, collaborative, and influencing skills, including presentation, facilitation, and negotiation.
• Ability to ensure legal and policy compliance.
• Ability to serve as a change agent.
• Excellent judgment and customer service skills.
• Strong time management skills.
• Adapts to changing work demands/priorities/environments.

Environmental Factors/Physical Demands During employment, you may be given access to business information, customer and/or personnel information, and other company policies, which Pet Supermarket regards confidential and request you maintain such information confidential. While performing job duties, the employee is regularly required to have the ability to maintain open communication with customers, fellow employees, and upper management. Access, input, and retrieve information from the computer system. Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job such as typing, data entry, and vision to monitor, sitting/standing for extended periods of time, bending, reaching, kneeling, stooping, and maybe subject to lifting up to 40 pounds.