Behavioral Health Clinic Operations Manager

Behavioral Health Clinic Operations Manager Job ID: 108225 Location: Milwaukie, Oregon Employment Type: Full Time (Regular) Clackamas County Health Centers provides direct medical, dental, and mental health services to County residents. This role is located at the Lake Road Health Center, a Federally Qualified Health Center in Milwaukie. The Clinic Operations Manager leads operational and administrative functions of Behavioral Health services, ensuring efficient, high-quality service delivery through program implementation, workflow oversight, and performance outcomes. Responsibilities Oversee and manage operations and administrative functions supporting clinical service delivery for Behavioral Health services, including planning, developing, and enhancing programs. Monitor system performance and use data to evaluate outcomes, identify gaps, and implement process improvements, policies, and new initiatives aligned with strategic priorities. Serve as a liaison across County departments and Health Centers programs to coordinate workflows, support integrated service delivery, and improve access to care. Build and maintain partnerships with governmental agencies, community organizations, and local stakeholders; represent the Health Center in meetings, committees, and workgroups. Supervise administrative support staff, including hiring, training, performance management, progressive discipline, and staff development; promote a collaborative and effective team environment. Direct and manage specialty Behavioral Health operations and budgets, ensuring compliance with Federal, State, and local healthcare regulations. Support and promote a safe clinic environment by implementing and maintaining workplace safety practices, including preparedness for sensitive or high-risk situations. Assist clinical supervisors with recruitment and HR functions, including applicant screening, interviewing, hiring coordination, evaluation, and progressive discipline processes. Participate in community engagement efforts, including engagement with the Community Health Council, gathering input on service needs and barriers, and supporting client engagement and shared priorities. Minimum Qualifications Minimum of six (6) years related experience providing relevant knowledge and skills for responsibilities. At least two (2) years supervisory, leadership or program management experience, including assigning and reviewing work, training staff, conducting performance evaluations, addressing performance concerns, and providing team leadership. Basic Life Support (BLS) certification. At least two (2) years experience in behavioral health management and operation in a community health care clinic setting. Experience with budget preparation and monitoring. Experience developing, implementing and interpreting policies and procedures. Experience responding to complaints and/or complex requests for information. Experience with electronic health records and using a clinical management data system. Preferred Qualifications Experience working for a Federally Qualified Health Center (FQHC). Experience providing services and/or support to vulnerable clients. Supervisory experience within a unionized environment. Knowledge of Feedback Informed Treatment (FIT) or comparable approaches that incorporate client feedback into care and service delivery. Experience onboarding and training new staff in a healthcare or behavioral health setting. Qualified Mental Health Professional (QMHP) as established by the Oregon MHACBO. Working knowledge of substance use disorder (SUD) treatment and integrated behavioral health approaches. Bilingual English/Spanish proficiency. Pre-Employment Requirements Must pass a post-offer, pre-employment drug test. Must pass a criminal history check, which may include national or state fingerprint records check. Drivers license and acceptable driving record required for county business. Schedule 40 hours per week, Monday through Friday schedule. Options include four 10-hour shifts or five 8-hour shifts, or a combination. Position eligible for hybrid onsite/telework based on business needs; telework limited to Oregon or Washington residents, Washington residents must perform 50% onsite. Benefits Competitive salary ($110,924.21 - $149,747.94 annual range). Generous paid time off: 16 hours vacation accrual per month, 8 hours sick accrual per month, 10 paid holidays and 1 personal day per year. Retirement: Employer-paid 6% PERS contribution, vested after five years or age 65. Choice of medical and dental plans. Employee Assistance Program. Longevity pay and additional retirement savings options. Equal Employment Opportunity Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. Employees with disability may request accommodations. #J-18808-Ljbffr Clackamas County