Principal Coordinator, Security Operations Specialist, Global Workplace Services

Overview Principal Coordinator, Security Operations Specialist, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Principal Coordinator, Security Ops Specialist.

As a Principal Coordinator, Security Operations Specialis t, you’ll carry out day-to-day activities in the Global Security Operation Center (GSOC). The GSOC is our 24/7 security and intelligence function that evaluates and reports on hazards and threats to the company including but not limited to natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion and others. 

This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts.

The Ideal Candidate Should 

• Communicate clearly, professionally, and directly while providing timely updates and asking questions to gain clarity
• Build strong relationships and proactively anticipate leader and team needs with accessibility and responsiveness
• Demonstrate awareness of organizational goals and exercises personal leadership to achieve individual and team success
• Demonstrate proficiency in key job-related programs and adhere to corporate policy guidelines 
• Operate with minimal supervision, handle priorities accurately, and maintain strict confidentiality
• Take personal accountability for actions and use feedback constructively to drive continuous performance improvement
• Proactively plan contingency options and adapt flexibly to handle last-minute logistical changes
• Consistently meet commitments through strong organizational skills and attention to detail
• Works interdependently with peers and easily adapts to differing leader working styles

Key Responsibilities: 

• Intake of critical response communications
• Responding to calls for equipment service and information about security-related technology systems, which includes, but is not limited to, phone, email, and emergency mass notification tools 
• Monitor and respond to security alarms utilizing the alarm monitoring tools themselves, or cameras and various intelligence resources in order to identify and resolve physical security threats 
• Synthesize large amounts of information quickly 
• Create a comprehensive documented record of security-related incidents 
• Coordinate routine and critical incident communications 
• Understand the proper use of security-related tools and procedures
• Implement access control procedures
• Assist with physical security validations for our partners and vendors
• Support general security, first responder, and law enforcement engagement and response to incidents
• Escalate to supervisors when appropriate 

Basic Qualifications:

• At least 2 years of experience in Law enforcement, Military, Corporate Security, Business Continuity, Risk, Emergency Management or Customer Service
• At least 1 year of experience with security operations 
• At least 1 year of experience with Microsoft Office or Google Suite

Preferred Qualifications:

• Bachelor's degree or military experience
• 3+ years of experience in the security field
• 1+ years of experience with emergency communication operations
• 1+ years of experience with situational awareness tools for example NC4 and VCC
• 1+ years of SOC experience
• 1+ years of experience with MAStermind, Lenel, Verint or Genetec video systems, or the D3 report-writing platform

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Riverwoods, IL: $56,800 - $64,800 for Prin Coord, Security Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).