Operating Unit IT Leader

Founded over 35 years ago, First Quality is a family‑owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies produce personal care and household products for large retailers and healthcare organizations. Position Overview Operating Unit IT Leader for First Quality Print & Packaging located in Anderson, SC. This critical role aligns technology strategy with business objectives, drives digital transformation, and ensures IT delivers maximum value to the organization. Primary Responsibilities Strategic Leadership Serve as an active member of the Site Leadership Team. Partner with business leaders to develop and execute the Operating Unit Business Technology Roadmap. Translate business strategy into technology requirements and recommend innovative solutions. Identify and introduce industry best practices that deliver new business value. Lead the development of the IT Capability Plan (processes, solutions, and services). Project & Portfolio Management Facilitate project request intake, prioritization, and selection with business stakeholders. Ensure projects deliver maximum ROI and business value. Oversee delivery of IT projects — on time, within budget, and to stakeholder expectations. Support change management and resource planning for technology initiatives. Manage the full project governance lifecycle. IT Operations & Service Delivery Own all site‑level IT operations, infrastructure, and services. Ensure IT services are optimal, reliable, and aligned with business needs. Manage vendor relationships and third‑party service providers. Drive continuous improvement through customer satisfaction surveys, SLAs, and IT performance metrics. Resolve escalated issues and provide proactive feedback to central IT on service quality. Financial & Resource Management Develop and manage the annual Operating Unit IT budget and resource plan. Ensure proper resourcing and skillsets for project execution. Monitor and optimize IT assets and expenditures. Qualifications Education & Experience Bachelor’s Degree in Computer Science, Information Systems, or related field (required). 10+ years of progressive IT experience. Strong manufacturing industry background (highly preferred). Demonstrated experience leading IT teams and managing complex projects in a 24/7 operational environment. Leadership & Skills Proven leadership ability with experience managing and developing IT professionals. Strong business acumen — ability to understand and articulate business requirements across all functions. Excellent project and process management skills (PMP knowledge is a plus). Superior problem‑solving, decision‑making, and analytical capabilities. Outstanding written and verbal communication skills. Ability to work effectively across multiple time zones and with global teams. Technical & Functional Knowledge Broad knowledge across all major IT disciplines (infrastructure, applications, cybersecurity, data, etc.). Experience with systems development, analysis, design, and IT operations. Understanding of business processes, budgeting, and operational management. Familiarity with manufacturing technologies and systems (MES, ERP, automation, etc.) is a strong advantage. Additional Requirements Fluent in English (additional language skills preferred). Ability and willingness to engage at all levels of the organization. Comfort working in a fast‑paced, results‑oriented manufacturing environment. Compensation & Benefits Competitive base salary and bonus opportunities. Paid time off (three‑week minimum). Medical, dental and vision starting day one. 401(k) with employer match. Paid parental leave. Child and family care assistance (dependent care FSA with employer match up to $2,500). Bundle of joy benefit (years’ worth of free diapers to all team members with a new baby). Tuition assistance. Wellness program with savings of up to $4,000 per year on insurance premiums. Additional benefits – details available upon request. First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. Employees in roles that may contact sensitive data receive at least annual training regarding data privacy and security. First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status. #J-18808-Ljbffr