Medical Office Assistant - MUSCP

Job Description Summary Join a team that’s truly “Changing What’s Possible” at MUSC Health East Cooper Medical Pavilion. Ideally located in the heart of Mount Pleasant, our three-story outpatient building is home to more than 20 specialties, offering a dynamic and collaborative environment where patient care comes first. This position features a day-shift schedule with no evenings, weekends, or holidays, along with free on-site parking. Success involves thriving in a fast-paced setting, bringing a positive attitude, and being passionate about delivering exceptional patient care. University Medical Associates (UMA) Only Employees and Financials Worker Type CC001994 UMA AMB MULT East Cooper Clinic-Administrat CC Pay Rate Type Hourly Pay Grade Health-21 Scheduled Weekly Hours 40 Work Shift Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds. Meet standard productivity metrics while performing the pre-registration and registration process. Complete all regulatory and compliance related forms for the visit. Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement. Demonstrate commitment to positive patient and family experiences and excellence in customer service. Required Minimum Training and Education: High school diploma or equivalent (GED). One (1) year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred. Required Licensure, Certifications, Registrations: Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.