Program Director - Agentic Commerce Initiatives

What You’ll Do: We are looking for a Program Manager for Agentic Commerce initiatives (Open AI & beyond) to orchestrate end‑to‑end delivery, commercialization, and scale of AI‑powered products across Performance Media. You will sit at the centre of Product, R&D, GTM, Commercial, Finance, Legal, and Operations to ensure our OpenAI roadmap and exploratory topics ship on time, meet quality standards and deliver against our annual operating plan targets. You will be accountable for turning strategy and product plans into execution: aligning stakeholders, building and running the operating model, managing risk, and driving adoption and revenue outcomes rather than just feature delivery. Key Responsibilities Program Ownership & Strategy Execution Own the OpenAI program plan from concept to scale, translating leadership ambitions and AOP targets into clear milestones, dependencies, and success metrics. Partner with Product and R&D to define release scope, gates, and timelines for OpenAI‑powered features and platforms. Ensure program plans protect the broader portfolio and AOP commitments (no unmanaged trade‑offs on other strategic priorities). Cross Functional Orchestration Lead an extended cross‑functional squad (Product, R&D, GTM, Commercial, Marketing, Finance, Legal, People, Ops) to deliver initiatives with clarity of roles and decision‑making. Set and run the governance cadence: weekly program reviews to executive check‑ins. Coordinate with regional leaders to ensure field readiness (sales motions, enablement, support model, Salesforce/tooling requirements). Delivery, Risk & Quality Management Track progress against time, scope, and quality; escalates early when critical paths or dependencies are at risk. Define clear entry/exit criteria for launches and care periods (beta, GA, post‑launch care, de‑risking steps). Commercialization & Adoption Work with GTM and Commercial to turn OpenAI capabilities into compelling narratives, playbooks, and adoption programs (pricing, packaging, positioning, case studies). Define and track adoption KPIs (segment‑level penetration, incremental revenue/margin, client satisfaction) and drive concrete actions when off‑track. Partner with Revenue Ops and Analytics to ensure measurement, reporting, and dashboards give leaders a clear view of impact. Stakeholder Management & Communication Act as single point of truth for OpenAI program status for LT and key stakeholders. Build and maintain a stakeholder map and ensure each team understands how OpenAI initiatives impact their work. Draft and coordinate executive communications that frame context, decisions, and expectations. Operating Model & Continuous Improvement Design, document, and evolve the operating model for AI programs (cadence, roles, decision frameworks, intake & prioritization, escalation paths). Capture and socialize lessons learned from major launches and embed them into future program execution. Champion best practices in program management, including tooling, templates, and rituals that improve predictability and collaboration. Who You Are: Must Have: 7+ years of program or project management in tech, product, or commercial organizations, including at least 3 years leading complex cross‑functional programs. Proven experience shipping and scaling programs that cross Product, Engineering, GTM, and Commercial (e.g., platform launches, self‑service products, major migrations). Strong understanding of digital advertising/performance media or adjacent SaaS/platform businesses. Demonstrated ability to work with senior executives, drive alignment, and hold teams accountable without direct line authority. Excellent communication skills (written and verbal), with experience drafting leadership‑level updates and external launch communications. High analytical rigor: comfortable with revenue targets, KPIs, variance analysis, and building action plans from data. Experience building and running governance cadences (steer‑cos, working groups, code‑yellow/code‑red type efforts). Nice to Have: Experience with AI/ML‑driven products or partnerships. Prior work on self‑service or full‑funnel/cross‑channel advertising solutions. Familiarity with portfolio management (prioritization across multiple squads/programs, AOP planning). Skills & Behaviors You are an owner with a strong sense of accountability, taking responsibility for outcomes, not just tasks. You are a systems thinker, able to connect roadmap items to client impact, revenue, margin, and the operating model. You are structured and calm under pressure, capable of driving disciplined execution in high‑stakes, time‑bound contexts. You are collaborative and low‑ego, bringing teams together across functions, cultures and regions, and navigate ambiguity and trade‑offs with ease. You are a change leader, able to influence behavior across sales, product, and operations as AI transforms ways of working. Advantage: you are fluent in French. You are energized by fast‑paced, dynamic environments and adapt quickly to change. We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application! We foster a workplace where everyone is valued, and employment decisions are based on skills, qualifications and business needs—never on non‑job‑related factors or legally protected characteristics. What We Offer: Hybrid model blending home with in‑office experiences. Grow with us – Learning, mentorship & career development programs. Your wellbeing matters – Health benefits, wellness perks & mental health support. A team that cares – Diverse, inclusive, and globally connected. Fair pay & perks – Attractive salary, performance‑based rewards and family‑friendly policies, with potential equity. Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo. For employees based in the US, certain roles at Criteo are eligible for additional rewards, including quarterly or annual bonus and restricted stock units. US‑based employees receive access to healthcare, dental, and vision insurance, a 401(k) plan with company match, short‑term and long‑term disability coverage, life insurance, family‑forming and wellness benefits, Flexible Work financial support, learning opportunities, and a robust annual leave plan including volunteer time off and summer vacation days. The US base salary pay range for this position per year is: $175,000 - $220,000 #J-18808-Ljbffr Centaur Labs