POSO Senior Director for Operations

Position Information Job Title: POSO Senior Director for Operations Position Number: 500655 Vacancy Open to: All Candidates Department: Department for People Operations, Success, and Opportunity (POSO) Working Title: POSO Senior Director for Operations Number of Vacancies: 1

FTE: 1.0

Full Time or Part Time: Full Time Anticipated Recruitment Range: $93,242 - $140,000 Position Location (City): Not specified Position Type: Non-Faculty Job Category: Non-Faculty Professional Organizational Unit Overview The Department for People Operations, Success, and Opportunity supports the University’s mission through strong partnerships, excellent service, and people-centered programs. Central to ECU’s strategic priority for workforce success, POSO provides leadership to the university’s innovative and dynamic efforts to recruit, retain, develop, and support a thriving workforce and foster an equal opportunity learning and working environment. We seek to be recognized as a strategic partner and innovator – aligning services with university priorities, enabling community success, and contributing to long-term institutional goals. Compliance and personnel matters administered by this unit are governed by federal and state laws, regulations, statutes, and policies including but not limited to Title VII of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972; the Equal Pay Act of 1963, as amended; the Age Discrimination in Employment Act of 1967, as amended; the Rehabilitation Act of 1973, as amended; the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended (VEVRAA); the Americans with Disabilities Act of 1990, as amended; the N.C. General Statutes 126‑16, as amended; the UNC Policy Manual; and The Code of the University of North Carolina. Job Duties Reporting to the Associate Vice Chancellor and Deputy Chief People Officer, the Senior Director for Operations provides strategic leadership and management for core operational functions within POSO’s service delivery model. This role is responsible for developing and implementing an integrated strategy across the administrative areas of Care & Solutions, Eligibility & Records, and People Data Management. The Senior Director ensures high‑quality service delivery for case management, onboarding/offboarding, employee records, and people data management, optimizing technology and data while ensuring compliance and institutional efficiency. As a member of the POSO leadership team, the Senior Director collaborates with POSO leaders to align areas within the Operations portfolio to university and department goals, compliance standards, and service expectations. Key Responsibilities Translating University and POSO priorities to create and operationalize a unified strategic vision and a multi‑year roadmap for the Operations functional area. (30%) Leading, developing, and coaching a high‑performing team of directors and professionals focusing on innovation, modernized practice, operational excellence, accountability, and well‑being. (20%) Leveraging technology and data to enhance customer service and assess service level agreement standards and serving as the lead POSO Salesforce People360 administrator. (30%) Engaging stakeholders and promoting POSO’s practices and protocols related to POSO operations, change management, and data infrastructure. (20%) Qualifications Advanced degree with 3 years of experience or Bachelor’s degree with 5 years experience. All degrees must be received from appropriately accredited institutions. Preferred Experience, Skills, Training/Education Detail‑oriented, proven leadership experience in managing cross‑functional teams within a human resource setting, demonstrated ability to manage multiple priorities effectively, expertise in data analysis and performance metrics to inform decision‑making and improve operational efficiency. Application Instructions East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online. Applicants must be currently authorized to work in the United States on a full‑time basis. Additional Notes In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable. Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed‑upon time after an offer of employment has been made and accepted to meet this requirement. EEO Statement East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race, ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737‑1018 (Voice/TTY) or ADA -View email address on click.appcast.io . Eligibility for Employment Final candidates are subject to criminal and sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Contact for Application Assistance Department for People Operations, Success, and Opportunity. If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328‑9847 or toll free at View phone number on click.appcast.io or send an email to View email address on click.appcast.io. Our office is available to provide assistance Monday‑Friday from 8:00‑5:00 EST. Supplemental Questions Will you now or in the future require visa sponsorship for employment? Yes No Please indicate where you learned about this job vacancy? LinkedIn Chronicle of Higher Education CareerBuilder Greenville Daily Reflector Raleigh News & Observer HigherEdJobs.com InsideHigherEd.com Monster.com Indeed ECU Website Other #J-18808-Ljbffr East Carolina University