Fulfillment Coordinator

Turtlebox Audio The first Turtlebox was born out of necessity. After breaking every "loud" product on the market through routine outdoor use, the idea of the Turtlebox was born in our garage, not as a business but just for personal use. Nothing else could get the job done. Most portable speakers aren't actually meant for the outdoors and can't withstand the elements, the ones that can aren't loud enough to be heard. When you're at the beach or on an ATV, you need sound to carry in order to hear it over the wind, waves, and boat engines, you need a Turtlebox. We soon realized that there was a huge need for the Turtlebox among likeminded adventurers and our journey began to set out to make the world's loudest most rugged outdoor portable speaker. Role Overview: The Fulfillment Coordinator will support the day-to-day execution of Turtlebox's order fulfillment ensuring orders are processed, shipped, and delivered accurately and on time. This role plays a critical part in maintaining a high-quality customer and retailer experience by closely monitoring order flows, fulfillment performance, and 3PL execution across the distribution network. The ideal candidate is highly organized, detail-oriented, and experienced in coordinating fulfillment operations within a fast-paced environment. This individual will work closely with third-party logistics partners, internal teams, and external customers to ensure operational accuracy, service level compliance, and efficient order execution. Key Responsibilities: Order Management & Execution Track and manage both DTC ecommerce and wholesale orders from receipt through final delivery. Ensure Shopify and EDI-based orders flow correctly to the appropriate 3PL partners for processing. Monitor order statuses daily to ensure orders are processed, shipped, and delivered within required timelines. Support order prioritization during peak demand periods, product launches, and seasonal volume spikes. Identify and resolve order exceptions, shipment delays, or processing errors. Fulfillment Monitoring & Reporting Review daily and weekly fulfillment reports from 3PL partners across both ecommerce and wholesale channels. Track key fulfillment metrics including order volume, ship times, fill rates, and delivery performance. Identify discrepancies in shipped, canceled, delayed, or incomplete orders and coordinate resolution with fulfillment partners. Maintain accurate records of fulfillment activity and operational performance for internal reporting. 3PL & Vendor Coordination Serve as a point of contact for day-to-day coordination with third-party logistics providers. Communicate shipping requirements, routing instructions, and order priorities to 3PL partners. Confirm outbound shipments, tracking uploads, ASNs, BOLs, and delivery confirmations as applicable. Proactively identify risks related to service levels, compliance requirements, or delivery timelines and escalate when needed. Retail Compliance & Customer Support Monitor compliance with retailer routing guides, shipping windows, labeling requirements, and documentation standards. Assist with tracking and resolving retailer chargebacks, shortages, damages, or compliance issues. Partner with customer support to resolve shipping-related inquiries and delivery issues for ecommerce customers. Cross-Functional Collaboration Work closely with sales, operations, planning, and inventory teams to ensure orders are fulfilled accurately and on schedule. Coordinate internally to resolve order discrepancies, inventory constraints, or customer-specific fulfillment requirements. Support process improvement initiatives to increase fulfillment efficiency, accuracy, and service performance. Qualifications: 35 years of experience in fulfillment, logistics, ecommerce operations, or supply chain coordination. Experience supporting both ecommerce and wholesale fulfillment operations preferred. Familiarity with Shopify, EDI order flows, and retailer compliance requirements; SPS Commerce experience is a plus. Experience working with third-party logistics providers and freight carriers. Proficiency in Excel and comfort reviewing fulfillment and operational performance reports. Highly organized with strong attention to detail and ability to manage multiple orders and priorities simultaneously. Strong communication skills and ability to coordinate across internal teams and external partners.