Asset Recovery Specialist

Asset Recovery Specialist

The primary responsibility of the Asset Recovery Specialist is to ensure prompt return of Industrial Scientific Assets. The overall goal is to provide the best customer service to internal and external customers every transaction, every time.

Essential Duties And Responsibilities:

• Assist customers to ensure prompt return of Industrial Scientific's assets
• Review and analyze customer accounts to ensure contract billing and customer assets are in sync
• Construct invoicing requests for unreturned assets, working with Accounting Department as needed
• Document customer information from phone calls/emails
• Track unresolved asset cases and provide updated information regarding contact with the customer
• Provide quality telephone and email support with a high degree of customer service and timeliness
• Must be able to approach all customer-related situations in a professional and courteous manner with an emphasis on customer satisfaction and retention.
• Maintain monthly reports documenting Industrial Scientific's assets that are due for return

Qualifications Required:

• Associate degree or equivalent work experience in accounting or related field
• Knowledge of or experience with customer service management systems and tools
• Proficiency with Microsoft Office products
• Excellent verbal and written communication skills along with pleasant demeanor
• Strong attention to detail, flexibility, and the ability to work independently as well as within a team setting

Qualifications Preferred:

• Experience with Salesforce CRM
• Customer support representative experience
• Account management or sales support experience
• Working knowledge of Industrial Scientific products or gas detection equipment

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Industrial Scientific

Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle. Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on click.appcast.io.

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

Pay Range

The salary range for this position (in local currency) is 43,200.00 - 64,800.00