Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Experience Specialist

$23 - $25 per hour

TestEquity

Customer Experience Specialist

Hot Job

NC Wilmington - Wilmington, NC 28412; AZ Phoenix - Phoenix, AZ 85040; CA Corona Palisades - Corona, CA 92880; IL Schaumburg - Schaumburg, IL 60173; TX Plano - Plano, TX 75056

Overview

Salary Range $23.00 - $25.00 Hourly Position Type Full Time

Description

Summary/Purpose of the Position: The Customer Experience Specialist is responsible for interacting with the company's customers by addressing inquiries, requests for information, and reconciling and updating information as required.

Essential Duties, Functions and/or Responsibilities:

  • Handle incoming phone calls from our 800 numbers
  • Assist customers with placing orders and providing quotes over the phone
  • Assist in managing our shared customer support inbox by responding to customer inquiries
  • Perform general account management to our smaller, unassigned accounts
  • Provide order status to customers via phone or email
  • Provide assistance to our customers via web chat
  • Respond appropriately to customer requests for information
  • Indirectly responsible for product quality
  • Perform other duties, and tasks as assigned
Qualifications

Education and/or Work Experience Requirements:

  • High School Diploma or GED required
  • AA in business is preferred
  • 3+ years of sales related customer service tasks and responsibilities is required
  • Excellent communication both verbally and in writing
  • Attention to detail
  • Microsoft Office skills and knowledge (data entry)
  • Prior experience utilizing an ERP system

Physical Requirements:

  • Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
  • Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations

This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Experience Specialist in Plano, TX vacancy
  • $21.32 per hour

     ...Specialist Customer Service Location: Plano, TX Onsite Flexibility: Onsite Contract Details Position Type: Contract Contract Duration: 4 months Pay Rate: $21.32 / Hour (USD) Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable... 
    Suggested
    Contract work
    Work visa

    Global Technical Talent

    Plano, TX
    1 day ago
  • $23 - $28 per hour

     ...Senior Customer Relations Specialist Collectors is the leading creator of innovative technology that provides value-added services for collectors...  ...meaningful conversation and allows us to create an experience that closely resembles our standard working environment.... 
    Suggested
    Hourly pay
    Full time
    Work at office
    Remote work
    Worldwide
    Flexible hours
    Shift work

    Collectors

    Plano, TX
    1 day ago
  • $16 per hour

     ...A leading e-commerce retailer is looking for full-time Customer Service Representatives to join their team in Texas. This role involves...  ...candidates will have at least 2 years of customer service experience and strong communication skills. Starting wage is $16/hour with... 
    Suggested
    Full time
    Remote work

    Chewy

    Richardson, TX
    2 days ago
  • $76.9k - $95.7k

     ...Customer Support Specialist Mortgage Servicing CGI is seeking a Customer Support Specialist to serve as the second level of support for inbound...  ...established policies and regulatory requirements. Prior experience in a mortgage servicing or call center environment is... 
    Suggested

    CGI

    Plano, TX
    2 days ago
  • $18 per hour

    AlphaGraphics in Richardson, Texas is looking for a Customer Service Rep who will serve as the primary point of contact for customers...  ...coordinating with the production team to ensure a seamless customer experience. The ideal candidate should have strong communication skills,... 
    Suggested
    Hourly pay

    AlphaGraphics

    Richardson, TX
    1 day ago
  • Collectors Universe Inc. is looking for a Customer Care Representative in Plano, TX, responsible for providing exemplary customer service...  .... The ideal candidate will have 1-2 years of customer service experience, strong communication skills, and fluency in English. Full-... 
    Full time

    Collectors Universe Inc.

    Plano, TX
    4 days ago
  • Triunity Software, Inc. is hiring a Customer Service Representative in Richardson, Texas. This position serves as the primary point of...  ...school diploma and preferably 1-2 years of customer service experience. Key skills include effective communication, attention to detail... 

    Triunity Software, Inc.

    Richardson, TX
    4 days ago
  • Overview What To Expect At Tesla, our Customer Experience Specialist Gallery is at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact... 
    Hourly pay
    Full time
    Temporary work
    Work at office
    Local area
    Flexible hours
    Weekend work
    Afternoon shift

    Tesla

    Plano, TX
    2 days ago
  •  ...innovative vehicle manufacturer is seeking a Service Advisor in Plano, TX. In this entry-level role, you will provide exceptional customer service, assess technical issues, and communicate effectively with both customers and technicians. Ideal candidates will have strong... 

    Tesla

    Plano, TX
    20 hours ago
  • GEICO is seeking a Customer Service Associate for Richardson, TX. The role involves handling orders and requests, maintaining customer...  ...obtain by day one, and at least 3 years of customer service experience across sectors like food manufacturing, hospitality, or retail... 

    GEICO

    Richardson, TX
    1 day ago
  • Collectors is seeking a Senior Customer Relations Specialist to join their Plano, TX office. The role requires at least 3 years of customer relations experience and strong problem-solving and communication skills. The successful candidate will engage with customers, resolve... 
    Hourly pay
    Full time
    Work at office

    Collectors

    Plano, TX
    4 days ago
  •  ...improvement companies in the area. We’re looking for a dynamic and customer-focused professional to join our team as a Customer Service...  .... This full‑time position plays a key role in both customer experience and brand engagement. This person will serve as a point of... 
    Full time
    Seasonal work
    Work at office
    Local area

    Ace Handyman Services Collin County

    Plano, TX
    3 days ago
  •  ...POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable... 
    Work at office
    Local area
    Shift work

    FedEx Office and Print Services

    Plano, TX
    2 days ago
  •  ...A prominent retail company is hiring at their Marshalls location in McKinney, TX. This role focuses on customer service excellence and maintaining store organization, with responsibilities including processing transactions and supporting the store culture. Seeking candidates... 
    Flexible hours

    The TJX Companies , Inc.

    Mckinney, TX
    1 day ago
  •  ...in converting online and phone leads into qualified sales opportunities, maintaining ongoing customer relationships, and ensuring every guest receives an exceptional experience. The ideal candidate is proactive, organized, and passionate about customer service. Key Responsibilities... 
    Hourly pay
    Full time
    Work at office
    Weekend work
    Afternoon shift

    MAGNET HR GROUP

    Plano, TX
    2 days ago
  •  ...Front Desk Assistant The Front Desk Assistant work as a part of a customer service team within University Housing. This position provides...  ...a welcoming residential environment. Minimum Education and Experience: High school graduate or equivalent. A minimum of six months... 
    Full time
    Temporary work
    Work at office
    Shift work

    The University of Texas at Dallas

    Richardson, TX
    2 days ago
  •  ...Company is searching for a dedicated team member to assist in the daily operations of their bakery department. This role emphasizes customer service by ensuring a welcoming environment and providing fresh, appealing products. Responsibilities include maintaining... 

    The Winn-Dixie Company

    Parker, TX
    4 days ago
  • $1,000 per month

     ...Insurance Agent- Sales, Customer Service Job Category: Sales Requisition Number: INSUR038652 Full-Time Plano, TX 75074, USA...  ...in English and Spanish preferred Sales or customer service experience High School Diploma or GED Ability to build relationships... 
    Full time
    Relocation package

    Freeway Insurance Services America

    Plano, TX
    4 days ago
  • $22 per hour

     ...join our amazing team and work a hybrid schedule! The Customer Service Specialist I will be responsible for providing excellent customer service...  ...you’ll need: * High school diploma or equivalent work experience. * Customer service/call center experience preferred,... 
    Full time
    Work experience placement
    Immediate start
    Monday to Friday

    Carrington Mortgage

    Plano, TX
    12 hours ago
  • $18.25 per hour

     ...Customer Care Operations Specialist Now hiring Customer Care Operations Specialist Location: Plano, TX Pay Rate: $18.25 per hour Shift: Monday...  ...school diploma or GED (bonus points for customer service experience) Have strong typing skills and the computer know-how to... 
    Hourly pay
    Weekly pay
    For contractors
    Local area
    Immediate start
    Monday to Friday
    Shift work

    Staffmark

    Plano, TX
    3 days ago
  •  ...Provides professional, courteous service to internal and external customers Answers any questions regarding customer’s policy Accept...  ..., be assertive, and have the ability provide a first-rate experience for our customers Must pass state licensing requirements... 
    Full time
    Work at office
    Immediate start
    Flexible hours

    Fred Loya Insurance

    Richardson, TX
    28 days ago
  • Bloomingdale's Inc. is hiring for a Retail Customer Experience Associate at Firewheel Town Center in Garland, TX. In this full-time position, you will create exceptional shopping experiences for customers. Your role involves engaging with customers, providing tailored product... 
    Full time
    Flexible hours
    Afternoon shift

    Bloomingdale's Inc.

    Garland, TX
    3 days ago
  • Sherwin-Williams is seeking a Customer Service Specialist to support store operations in McKinney, TX. You will assist customers in person and...  ..., and contribute to high store standards while delivering an excellent customer experience. #J-18808-Ljbffr Sherwin-Williams

    Sherwin-Williams

    Mckinney, TX
    1 day ago
  • Sherwin-Williams is seeking a Customer Service Specialist to work in Carrollton, Texas. This role involves assisting customers with their needs...  ...a high school diploma or GED is preferred. Previous customer service experience is a plus. #J-18808-Ljbffr Sherwin-Williams

    Sherwin-Williams

    Carrollton, TX
    1 day ago
  •  ...consultants with the innovation, training and resources to help our customers Celebrate Life and Express Love in new and engaging ways....  ...our Sales Team you are responsible for providing a superior experience to our valued customers. In addition, you will: Engage customers... 
    Base plus commission
    Full time
    Part time
    Seasonal work
    Immediate start
    Flexible hours
    Night shift
    Weekend work

    Signet Jewelers

    Plano, TX
    4 days ago
  •  ...candidate will be detail-oriented and thrive in providing excellent customer service through effective communication and organizational...  ...appointments, and engaging in sales conversations. Previous experience in customer service is required. Join our positive and disciplined... 
    Work at office

    Gwen Candler - State Farm Agent

    Richardson, TX
    4 days ago
  • $15 - $17 per hour

     ...Hyper Wellness Representatives are the face of each Restore location and play an integral role in delivering a high-quality customer experience. Key Roles of a Restore Hyper Wellness Representative Sell memberships and packages in alignment with client's wellness... 
    Hourly pay
    Part time
    Weekend work
    Weekday work

    Restore Hyper Wellness

    Plano, TX
    1 day ago
  • RXO, based in Plano, Texas, is seeking a Customer Operations Representative to support our sales team by tracking shipments and managing...  ...should have at least 1 year of sales or customer service experience, excellent communication skills, and the ability to work in a... 

    RXO

    Plano, TX
    2 days ago
  •  ...inherently involves providing excellent customer care to our Petco full-service Vetco...  ...create an exceptional customer and patient experience. Contentious issues are dealt with and...  ...communicate with clients, veterinary specialists, and companies that provide products and... 
    Odd job
    Work at office
    Immediate start
    Flexible hours

    Petco Health and Wellness

    Parker, TX
    2 hours ago
  • $11 - $15 per hour

     ...partners with nationally recognized brands to provide high -quality customer service support through a network of skilled independent...  ...program you want to service and deliver exceptional customer experiences from the comfort of your home. This is not an employee position... 
    Bi-weekly pay
    Hourly pay
    For contractors
    Remote work
    Work from home
    Flexible hours

    GrabJobs

    Plano, TX
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Experience Specialist. Be the first to apply!