Head of Customer Experience
Virtual Vocations Inc
Leading the Customer Experience function, the full-time Head of Customer Experience will own strategic enterprise accounts, develop a growing team, and build departmental infrastructure in a remote environment. Key responsibilities Own and manage relationships with OuterSignal's most important enterprise clients Lead and coach a growing customer experience team while developing dedicated functions for various market segments Establish playbooks, onboarding processes, and churn-prevention strategies for the customer experience department Required qualifications 5+ years in a B2B SaaS customer success or customer experience role, with at least 2+ years in a leadership position Experience with e-commerce or DTC brands, particularly in relation to the needs of heads of e-commerce and retention marketers Background in companies serving the Shopify ecosystem, such as Attentive, Klaviyo, or Iterable, is strongly preferred Proven ability to operate in a fast-paced, early-stage environment and create structure Strong executive presence and comfort in senior-level conversations with CMOs and brand founders
- ...Head of Customer Experience Location: Stockton-on-Tees, Co Durham Contract Type: Permanent / Full Time Closing Date: Aug 21st, 2026 Ref: 1642036 Wolviston Management Services are delighted to be supporting a growing and ambitious KBB e-commerce business in the appointment...SuggestedPermanent employmentFull timeContract workWork at office
$145k - $190k
...About the Position We are looking for a Head of Customer Experience to own and scale Parafin's entire customer experience function. This is a full-time exempt leadership position, based onsite at our San Francisco office, and reports directly to Parafin's executive team...SuggestedFull timeWork at officeWork from homeShift work- ...professionals for this role. Stord is The Consumer Experience Company, powering seamless checkout... ...unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce... ...Gifford, and Salesforce Ventures. As the Head of Customer Experience, you are the strategic...SuggestedContract workShift work
- ...employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What’s the role?Lead the end-to-end customer experience strategy across all customer touchpoints, ensuring customer insights, journey optimization, and satisfaction drive business...SuggestedLocal area
- ...change, and decision at Tutor has a direct impact on the physical economy. The Role We’re looking for a leader to own the entire customer journey — from the moment a system goes live, through the trust‑building and problem‑solving that turn a new deployment into a durable...Suggested
$200k - $300k
...6x YoY Growth: 6x ARR growth (to $2M) and scaled to 100+ customers. Product Dominance: 80% competitive win rate; we catch 70-... ...customers is our strongest competitive advantage . As the Head of Customer Experience, you will scale Verisoul’s ability to deliver an incredible...Work at officeRemote workRelocation packageDay shift- ...STARS + HONEY: Head of Consumer Experience ROLE OVERVIEW Stars + Honey is a fast-growing functional nutrition brand on a mission to eliminate compromise... ...510+ years of experience in Consumer Experience, Customer Service, Consumer Care, Customer Success, or related functions...
- ...We are seeking a seasoned Head of Customer Experience to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act as a strategic advisor and hands‑on program leader, responsible for shaping, executing, and scaling...
$155k - $220k
...leaders who create clarity in complex environments, stay close to customers and the work, and build systems that scale without introducing... .... About the Role We are looking for a Director of Customer Experience to build and lead the organization responsible for helping...Full timeWork at officeWork from homeFlexible hours2 days per week- ...compliance with safety protocols. The ideal candidate has extensive experience in supply chain management and logistics, as well as a strong... ...an executive-level compensation package and the opportunity to make a significant impact on customer experience. #J-18808-Ljbffr...Full time
- ...Leading a team through its next stage of growth, the remote Director of Customer Experience will define and drive customer experience performance, design operational strategies, and enhance team capabilities to deliver high-quality support for providers and clients. Key...Remote work
$120k - $160k
...Recruiting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $120,... ...Why This Role Matters This is a rare opportunity to step into a customer experience leadership role at a fast-scaling consumer...- ## Director of Customer ExperienceApplyremote type: Hybridlocations: Houston, TXtime type: Full timeposted on: Posted Yesterdayjob requisition... ...projects moving forward.The **Director of Customer Experience** is responsible for building and scaling a best-in-class customer...Temporary workFor contractorsWork at officeLocal areaFlexible hours
- ...architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day. Recognized as one of the... ...role LifeMD is seeking a strategic, data-obsessed Director of Customer Experience to lead and elevate our remote customer operations....Temporary workRemote workFlexible hours
$110k - $130k
...first, execution-focused, and allergic to bureaucracy. WhatWe’reLooking For As we continue to grow, we are seeking a Director of Customer Experience to lead and unify the full client lifecycle, from initial sales engagement through onboarding, ongoing account management,...Full timePart timeRelocation packageFlexible hours- ...Job Title (Tentative): Director of Customer Experience Reports To: Chief Operating Officer (COO) Works Closely With: Directors of Area Operations (DAOs), Marketing Leadership, HR Leadership, Store Managers, Training & Operations Teams Position Summary The Director of Customer...Work at office
- ...Provide complaint/grievance reports to the Administrator as required or as may be necessary. Qualifications: Required Education and Experience High school diploma or GED (college degree or hospitality degree preferred). Computer literacy skills (Microsoft Outlook,...Full timeTemporary workWork at officeImmediate startMonday to FridayShift workWeekend workAfternoon shift
- ...Director Of Customer Experience ALIYA of Homewood is seeking a dedicated and compassionate Director of Customer Experience to join our team. As a key member of our facility, you will be responsible for planning, implementing, and delivering exceptional customer service...Full timeTemporary workFlexible hours
- ...Director of Customer Experience A Role That Matters: Join Our Chick-fil-A Team in Appleton, WI This isn't just a job description—it's an invitation to a purpose-driven leadership role. At our Chick-fil-A in Appleton, we relentlessly pursue excellence as we serve our guests...Hourly payLocal areaShift work
- ...Director of Customer Experience CompanySauce LocationNew York City Metropolitan TypeHybrid, Onsite About Us Sauce is a restaurant technology platform helping local businesses grow through commission-free delivery and pickup, powered by our proprietary delivery optimization...Work at officeLocal areaFlexible hours
$96k - $120k
...61, seeks a forward‑thinking, operationally astute, service‑oriented, and empowering leader to serve as its next Director of Customer Experience (DCE). Serving one of the nation's largest library systems, with 24 public locations, the DCE will play a pivotal role in shaping...Full time$137k - $182k
...gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of... ...communities. We do it because it’s right! Job Description: The Customer Experience and Engagement Director is the operational and strategic...Work at office- ...ForceBrands in New York, NY is seeking a Director of Customer Insights to build the function from the ground up and serve as the voice of the customer across Product, Marketing, Operations, and Innovation. You will design and run qualitative and quantitative research...
- ...The Director, Customer Experience is accountable for designing, leading, and operating QXO's enterprise Customer Experience program. This role owns the end-to-end customer service model, ensuring QXO presents one unified face to the customer while driving consistent service...
- ...Hearst Magazines is seeking a Director, Customer Experience & Subscription Operations in New York City. You will shape strategy, systems, and processes powering subscriber experiences to drive retention and operational excellence across our subscriptions business. The...
- ...Best Egg, now part of Barclays, seeks a Director, Customer Engagement & Agent Platforms to lead the ownership, management, and optimization... ...engineering or frontline management, and requires strong experience in operations, platform management, and vendor relationships...
- ...Job Title: Director of Customer Experience Position Summary The Director of Customer Experience (DCE) plays a vital role in managing every aspect of the guest and family experience, ensuring that all individuals receive exceptional customer service throughout their stay...Day shift
- ...A leading water treatment company is seeking a Director of Customer Service in a hybrid role. The successful candidate will lead customer... ...alignment with company strategies. With over 10 years of experience in customer service leadership, the Director will drive excellence...
- ...Phoenix, Arizona Department Name: Commercial Admin-Ref Lab Work Shift: Day Job Category: Administrative Services Shape how customers experience Sonra Quest Labs at every touch point. This role blends strategy, data, and cross-functional leadership to drive consistent,...Shift work
$170k - $190k
...Director of Customer Experience Operations Director of Customer Experience Operations Get AI-powered advice on this job and more exclusive features. This range is provided by Talkiatry. Your actual pay will be based on your skills and experience — talk with your recruiter...Full timeWork at officeWork from homeFlexible hours
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