Commercial Operations Analyst

Commercial Operations Analyst

At BIOTRONIK Neuro, we're ready to redefine relief for patients experiencing chronic pain. Leveraging BIOTRONIK's advanced cardiovascular technologies, BIOTRONIK Neuro has created a new approach to SCS therapy management: one that's not just implanted, but truly connected to the needs of patients and providers.

BIOTRONIK NEURO is seeking an experienced, positive, and high caliber Commercial Operation Analyst to join our new Neuromodulation Commercial Operations team. This position will play a critical role in establishing world class reporting and analytics capabilities for BIOTRONIK NEURO while also supporting sales strategies, tactics, and operations on a regular basis. Collaborating across the entire company, this position will work closely with sales and internal teams to help BIOTRONIK NEURO continue to disrupt the neuromodulation space and significantly improve long-term quality of life for patients suffering with chronic pain.

The successful candidate will apply their strong analytical and technical skills in conjunction with an innovative and entrepreneurial approach to help establish and grow BIOTRONIK NEURO's analytics platforms, approaches, and delivery model across all levels of the field and internal organization. This candidate thrives while working in a fast-paced environment, has a strong desire and initiative to improve the status quo and wants to make an impact on the organization all while improving the lives of our patients.

This can be a remote position or based in our Lake Oswego, OR office.

Your Responsibilities

• Acquire a deep understanding of BIOTRONIK's business, develop reporting to illuminate status and drivers around organizational goals, and share insights and opportunities
• Assist with the creation of BIOTRONIK NEURO's reporting and analytics landscape
• Design analyses for sales & sales support functions to identify areas of need which require immediate action
• Utilize available reporting tools and technology to deliver intuitive analyses
• Accountable for the quality and timeliness of data for the sales team
• Build and maintain business relationships with customers, field sales force, internal departments, and team members.
• Maintain and analyze area, regional and territory level sales, pipeline and forecast reporting
• Partner with Sales & functional leaders to create reporting aligned to KPIs & business drivers
• Lead and contribute to master data management protocols, including creation of new customers and users across our system landscape and territory management
• Be a sales advocate and partner to internal stakeholders to help translate customer specific and sales team requirements
• Monitoring of sales order processing and exception handling. Communicates with team and field sales/management as applicable for issue resolution
• Collaborate with Supply Chain, Contract Administration, and Finance departments to ensure prompt order processing, invoice delivery, payment, and dispute resolution
• Identify, define and execute projects for sales process optimization and internal business process improvement

Your Profile

• E2-4 years of relevant experience
• Bachelor's Degree or higher in Business, Information Systems, or related discipline preferred
• Experience working with data, providing reporting, and driving actionable business change via analysis, reporting and strategic recommendations
• Qlik Sense, Power BI, Tableau, Business Objects or other reporting tool experience
• Strong MS Excel skills (pivots, lookups, formulas)
• Experience with SAP or similar ERP system
• Experience using Salesforce
• Proficiency in Power Point, Visio, and Word
• Translate data-rich subjects into an easy to understand format
• Ability to create presentations using data visualization with strong presentation skills
• Strong time management skills with ability to meet deadlines, collaboratively and independently
• Inherent curiosity as to why we do things the way we do them and how they could be done faster/better
• Demonstrated innovation and creativity as well as willingness and ability to take initiative and drive change
• Comfortable actively participating and contributing in meeting settings with multiple stakeholders
• Capacity for problem conceptualization and solution design through analytical thinking
• Strong interpersonal skills and ability to communicate effectively using both written and verbal communication with diverse groups at all levels of the organization
• Ability to work effectively independently and in a team environment and build strong working relationships
• Positive and professional manner, strong focus on detail, accuracy, and accountability, and problem solving
• Project Management experience helpful
• Experience in medical device industry, preferred
• Experience with direct and frequent communication with a field sales team and sales leadership, preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job involve normal vision.

Travel Requirements: Occasional travel is expected for this role.

Location: Lake Oswego, Oregon | Working hours: Full-time | Type of contract: Undefined

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.