Night Audit Relief/ Front Office Supervisor

Night Audit Relief / Front Office Supervisor

The Night Audit Supervisor oversees the nightly operations of the Front Office and Night Audit staffs. Act as contact person for guest and other hotel departments during "graveyard" shift along with day time Front Office Supervisor duties.

Responsibilities:

• Supervise the night accounting employees; review and verify work, train, schedule, and recommend and conduct performance appraisals.
• Reconcile and complete all daily front desk agents' work.
• Run Find trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Investigate all service and safety issues reported during the shift to find their cause, and give recommendations to avoid repeated issues.
• Initiate investigations.
• Write and supervise the creation of incident reports.
• Monitor investigations to their timely conclusion.
• Ensure appropriate follow up with guests and visitors, documenting all contacts.
• Check guests in and/or out.
• Operate/handle telephone lines.
• Escort incoming guests to their rooms when feasible.
• Additional duties as necessary and assigned.
• Carry out any reasonable request by Management that is capable of being performed.

Supervisory skills and abilities. Ability to make decisions based on set policies and procedures. Oral and written communications skills. Good telephone etiquette.

Here are some reasons our associates like working for us:

Benefits: We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.