NIAID ServiceNow Project Manager

Job Qualifications Agile Software Development, Collaboration, Information Technology Project Management, ServiceNow IT Service Management (ITSM), ServiceNow Platform Job Description GDIT is seeking a Project Manager to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program. In this role, you will lead a technical team responsible for developing, enhancing, and sustaining NIAID's enterprise ServiceNow platform, including ITSM, ITOM, Security Operations, Vulnerability Response, CMDB, and related applications. The Project Manager will oversee the delivery of secure, modern, and efficient ServiceNow solutions; guide Agile development activities; manage platform administration and operations; and ensure a high-quality user experience across NIAID's IT service ecosystem. This position requires strong technical leadership, excellent communication, and the ability to collaborate effectively with federal stakeholders and cross-functional technical teams. Meaningful Work and Personal Impact Lead technical development, integration, and enhancement of ServiceNow modules and custom applications. Oversee day-to-day platform operations including administration, maintenance, monitoring, and upgrades. Manage technical staff such as developers, administrators, and analysts; set priorities and ensure timely delivery. Guide Agile practices including sprint planning, backlog management, demos, and release coordination. Collaborate with federal leadership, stakeholders, and partner teams to define requirements, prioritize work, and communicate progress. Ensure solutions follow best practices for security, performance, accessibility, and documentation. Provide clear, proactive reporting on project status, risks, issues, timelines, and technical decisions. Support end-user experience improvements through streamlined workflows, knowledge resources, and configuration enhancements. What You'll Need to Succeed - REQUIRED Ability to obtain and maintain NIH Public Trust. Bachelor's degree (or equivalent experience). 5+ years of experience in IT project management, software delivery, or enterprise platform support. 5+ years of hands-on experience working with the ServiceNow platform in enterprise environments. Strong hands-on knowledge of the ServiceNow platform, including implementation or configuration experience with core modules (e.g., ITSM, ITOM, CMDB, SecOps/VR). Experience leading technical teams delivering enterprise software solutions. Proficiency with modern JavaScript and front-end development frameworks such as React. Experience working in an Agile environment with structured release and change management. Excellent communication and stakeholder engagement skills. Desired Qualifications ServiceNow certifications (CSA, CAD, ITSM, SecOps, or related). Experience integrating ServiceNow with enterprise tools (e.g., REST/SOAP APIs, Splunk, Tenable, Azure AD). Prior NIH or federal health IT experience. Experience supporting security operations, vulnerability management, or compliance-driven environments. PMP, CSM, CSPO, or similar credentials. Experience coordinating diverse technical teams and complex modernization initiatives.

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The likely salary range for this position is $123,250 - $166,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours 40 Travel Required Less than 10% Telecommuting Options Hybrid Work Location USA MD Rockville Total Rewards At GDIT Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr General Dynamics Information Technology