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On-site IT Operations Lead & ServiceNow Queue Manager

Ardent MC

Ardent MC is seeking a skilled Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our team in Rockville, MD. This on-site position involves supporting daily IT operations, managing desktop support teams, and ensuring efficient service delivery. The successful candidate will have a strong background in IT operations management and extensive experience with ServiceNow. This role offers an opportunity to make a significant impact while fostering a collaborative and innovative environment. #J-18808-Ljbffr Ardent MC

Vacancy posted 1 day ago
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