On-site IT Operations Lead & ServiceNow Queue Manager
Ardent MC
Ardent MC is seeking a skilled Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our team in Rockville, MD. This on-site position involves supporting daily IT operations, managing desktop support teams, and ensuring efficient service delivery. The successful candidate will have a strong background in IT operations management and extensive experience with ServiceNow. This role offers an opportunity to make a significant impact while fostering a collaborative and innovative environment. #J-18808-Ljbffr Ardent MC
- ...seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our... .... This is an on-site position in... ...will support daily IT operations by overseeing desktop... ...teams and managing the ServiceNow ticket queue. You... ...Serve as the primary lead for the ServiceNow...WebsiteServicenowLocal areaShift work
- PMO Manager/Technical Project Coordinator Job Title... ...with a focus on IT infrastructure and operations, helping organizations... ..., Federal Project Leads, and executive stakeholders... ...SharePoint Online sites, document libraries,... ..., Azure DevOps, or ServiceNow. Understanding...WebsiteServicenowFull time
- ...training facility, and leading market tools, we help... ..., end users, and IT partners ensuring cohesive... ...of three years of ServiceNow project management experience leading application... ...our KPMG US Careers site at Benefits & How We... ...safeguard business operations and company...WebsiteServicenowLocal area
- ...I have an opportunity for a "IT Project Manager Professional " - McLean, VA (Hybrid). and... ...: Rounds: Single round. ON-SITE INTERVIEW Duration: 60 minutes... ...software development environment (SDLC), ServiceNow, Jira, Degree in Computer Science or applied...WebsiteServicenowH1bLocal areaImmediate startRemote work
$169.01k - $370.53k
...training facility, and leading market tools, we help... ...Security to join our Managed Services practice.... ...delivery teams. Leads operational governance managed services... ...CSPM/CNAPP platforms, ServiceNow CMDB, firewall... ...of our KPMG US Careers site at Benefits & How We...WebsiteServicenowH1bLocal area- Senior ServiceNow Scrum Master Bethesda, MD Full Time | On Site Join Synertex LLC and bring your expertise to a mission... ...performance, measuring velocity and managing team capacity to deliver defined... ..., with at least 5 years operating as a Scrum Master in an agile development...WebsiteServicenowFull timeFor contractors
- ...Service Availability Manager plays a key role... ...of our Enterprise IT infrastructure and... ...proactive site reliability engineering... ...incident command to lead our efforts in minimizing... ...experience in IT operations and a passion for... ...suites, e.g., ServiceNow. Demonstrated...WebsiteServicenowFull timeRemote workFlexible hoursShift work
$145k - $155k
...is seeking an OpenText Operations Lead who will own Platform... ...Lead will direct change management, upgrades, performance... ..., Tier-1 help desk (ServiceNow), and security/ATO sustainment... ...; coordinate with IT/Ops to minimize... ...operations. Support on-site surge needs and hybrid...WebsiteServicenow- ...Technologies is a Global IT Services partner... ...will provide on-site assistance to end-... ...while also managing the efficient assignment... ..., software, and operating system issues and... ...monitor the individual queue to resolve routine... ...procedures Update ServiceNow and other data...WebsiteServicenowContract workPart timeFor contractorsWork at officeImmediate startFlexible hours
$161.5k - $218.5k
...Family: Cyber and IT Risk Management Job Qualifications... ...responsibility to ensure operational IT capabilities... ...roles. Be the change, lead our change - join us!... ...procedures Experience with ServiceNow, Continuum and other... ..., MD - On Customer Site GDIT IS YOUR...WebsiteServicenowFull timeTemporary workPart timeImmediate startRemote workWorldwideFlexible hours- ...ConstructionSelling Points Lead IT service desk operations in a dynamic, transformative environment. Manage nationwide support teams, enhancing... ...issues effectively.Manage ServiceNow administration, including... ...and efficient ticket queue management.Directly oversee...ServicenowRemote work
$112.94k - $188.24k
...US).Job Summary: The ServiceNow Project Manager is responsible for planning... ....Job Duties:Lead full lifecycle management... ..., architecture, and operations.Oversee ServiceNow configuration... ....Minimum 10 years of IT project management... ...offices or client sites. This ensures we can...WebsiteServicenowTemporary workWork experience placementWork at officeRemote workFlexible hours$58k - $66k
...and contribute to IT lifecycle and mobility... ..., software, operating systems, peripherals... ...applications, both on-site and via remote... ...Escalation & Service Management Use incident... ...logging systems such as ServiceNow (preferred),... ...effectively manage a ticket queue and assign tickets...WebsiteServicenowWork experience placementWork at officeLocal areaRemote work- ...a hands-on Service Desk Manager to lead and grow our end-user services... ...line of defense for all IT support, owning the full... ...-to-day service desk operations, including SLA performance, ticket queue management, and... ...including dynamic construction sites, utilizing different...WebsiteFull timeWork at officeRemote workWeekend work
- ...remote) to users in HW, operating systems (Windows and... ...other standard end user managed tools, HW, and peripherals... ...and requests using ServiceNow. Has advanced technical... ...total employees at client sites across the U.S.. Since... ...Cloud, Cyber, Enterprise IT, Systems Engineering...WebsiteServicenowWork at officeRemote work
- IT Service Desk & End User Services Manager Location: McLean, VA Schedule: Onsite... ...Services Manager to lead and develop a high-... ...people leadership, operational excellence, technical... ..., including ticket queues, SLAs, escalations,... ...improve ServiceNow processes, workflows...ServicenowRemote workWeekend work
$134.71k - $268.99k
...training facility, and leading market tools, we help... ...Advisory.KPMG is seeking a Manager, ServiceNow to join our Consulting... ...clients on ServiceNow operations, upgrades, and... ...following is preferred: CIS - IT Service Management,... ...our KPMG US Careers site at Benefits & How We Work...WebsiteServicenowH1bLocal area$166k - $220k
...to work better for everyone. Operating at the intersection of healthcare... ...role exists to build and lead that function.The Role:We’re... ...our Customer Service team, who manage direct customer relationships... ...with ITSM platforms — ServiceNow, Jira Service Management, or...WebsiteServicenowFull timeTemporary workWork at officeWorldwideDay shiftAfternoon shift3 days per week- Senior ServiceNow (SNOW) Scrum Master - TS/SCI CI PolyDepartment: Government Customer - BethesdaLocation: Bethesda, MDACTIVE TS/SCI CLEARANCE... ...and backlog refinement sessions.Optimize team performance by managing velocity, tracking capacity, and ensuring timely delivery of...ServicenowFor contractors
- ...SRE, Production Engineering, Operations, and Platform Engineering teams... ...procedures. Build and manage knowledge management frameworks... ...Experience supporting Site Reliability Engineering (SRE)... ...incident management tools such as ServiceNow, Jira, PagerDuty, or Opsgenie...WebsiteServicenowTemporary work
$154.05k - $278.48k
...our communities, and operate sustainable... ...qualified Project Manager to support the National... ...available to work on-site at NIH federally controlled... ...report progress.Lead technical and... ...of experience as an IT Project Manager, or... ...agency.Familiarity with ServiceNow or a comparable...WebsiteServicenowFull timeContract workFor contractorsFor subcontractorRemote work- ...Title: End User Support (EUS) Operations Lead Job Type: Full-time... ...Dynanet started with a focus on IT infrastructure and... ...annual volume of 20,000+ ServiceNow tickets. This role manages the full EUS ecosystem, including... ...requires regular on-site presence in Bethesda, MD....WebsiteServicenowFull timeRemote work
- ...Job Description IT Service Desk Technical Lead (Operations) GDIT is currently seeking... ...you will be required to manage Service Desk performance... ...planning, staffing models, queue management, surge support... ...utilizing platforms such as ServiceNow, Cisco ACD, or equivalent...ServicenowWork experience placementWork from homeFlexible hours
- General Dynamics - IT is seeking a Scientific IT Service Desk Manager to join our program supporting the NHLBI at the... ...National Institutes of Health. You will lead multi-tier IT service desk teams... ...implementing ITSM processes with ServiceNow, ensuring rapid incident...Servicenow
$110k - $130k
...hands-on Service Desk Manager to lead and grow our end-user services... ...of defense for all IT support, owning the... ...Day-to-day service desk operations, including SLA performance, ticket queue management, and escalation... ...technology support ServiceNow administration, ticket...ServicenowPermanent employmentWork at officeRemote workWeekend work- ...Construction Group, LLC seeks an experienced IT Asset Management Lead to mature and manage enterprise ITAM... ...including corporate offices and job sites. You will own vendor relationships,... ...procedures, ensure data integrity in CMDB (ServiceNow), and partner with Finance and...WebsiteServicenow
- Dynanet in Bethesda, MD is seeking an End User Support (EUS) Operations Lead to oversee operations for approximately 3,000 users. The role involves managing full EUS ecosystem with service desk technicians and system engineers, and resolving escalated issues. The ideal...Website
- Green Key Resources is seeking an experienced IT Service Desk & End User Services Manager in McLean, VA to lead a growing end-user support function onsite. You will... .... You will mentor a distributed team, oversee ServiceNow workflows, and decide between outsourced and in-...Servicenow
$104k - $184k
...experienced Technical Delivery Managers to provide integrated... ...5+ years of related IT experience •... ...a hybrid position (on-site McLean VA / remote)... ...Low-Code Platforms (e.g. ServiceNow, Salesforce, Appian/Pega... ...Active Appian Senior or Lead Certification • Programming...WebsiteServicenowLocal areaImmediate startRemote workFlexible hours- Clark is seeking an experienced IT Asset Management Lead to mature and manage the enterprise ITAM program... ...corporate offices and dynamic project sites. In this role you will develop ITAM... ...with ITIL, optimize CMDB data in ServiceNow, and manage vendor relationships to ensure...WebsiteServicenow
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