Payment Operations Specialist

Job Overview

PenFed is hiring a (Hybrid) Payment Operations Specialist at our Omaha, Nebraska Service Center. The primary purpose of this job is to ensure accurate allocation and availability of checks and/or financial instruments after analysis for acceptance, fraud risk, and posting method impacting future payments, investor agreements, and reporting. This role requires the incumbent to display passion, commitment, and drive to deliver results that improve operational efficiencies, cross functional relationships, and overall member experience. This role is relied on to be the subject matter expert on check acceptance, items processing, Federal Reserve files, funds availability, and UCC, regulations and policies governing the same. It is critical to support the team, consumer banking, internal partners and PenFed goals and objectives to provide the best member experience and protect from losses.

Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Analyze, distribute, or process checks, electronic files, and/or financial instruments while following established departmental policies and complying with Federal guidelines and PenFed policy and procedures.

• Detect and report potential fraud transactions, checks, and suspicious account activity to management for further investigation and referral to BSA and FSO for additional review and compliance with provisions of the Bank Secrecy Act.

• Ensure all financial transactions, processing and responses to members are within dictated time frames as determined by PenFed, regulations, and FRB.

• Analyze exception and return items requiring specialized handling from multiple sources within posting deadlines, and according to State, Federal, and governing body regulations and PenFed established policies and procedures.

• Analyze reports and transactions for anomalies such as large dollar amount transactions.

• Research and resolve rejected items and/or transactions requirement additional information for proper posting.

• Reconcile transaction activity and balance all GLs, reporting, and FRB files daily.

• Research and resolve discrepancies for checks and other financial instruments; respond to members and internal departments (to support CFPB, subpoenas, executive correspondence) within dictated time frames as determined by PenFed, and regulations.

• Assist and compile daily or monthly production reports as directed by management.

• Familiar with regulatory/compliance resources, i.e., Reg B, Reg CC, Reg E, Reg J, Reg Z, UCC Articles 3 and 4, and other resources impacting deposit and payment processing.

• Ensure all member documents that contain nonpublic personal information are secure and undisclosed for compliance with Regulation P of the Gramm-Leach-Bliley Act under guidelines enforced by the CFPB regulatory agency.

• Other duties as assigned by management.

Qualifications

Equivalent combination of education and experience is considered.

• Associate's degree preferred.

• Minimum of three (3) years of experience with processing financial instruments

• Experience analyzing and reviewing fraud trends is preferred.

• Excellent oral and written communication skills required.

• Ability to learn new computer programs and become proficient.

• Advanced working knowledge of Microsoft Office Word, Excel, Access, and Visio.

• Knowledge of financial institution structure, products, policies, and regulations preferred.

• Knowledge of PenFed products, policies, and procedures desired.

• Ability to work effectively in ambiguous situations, ability to multi-task, and meet deadlines.

• Experience using AI tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on call may be required.

Pay Transparency

The anticipated starting hourly range for this role is $ 18.56 - $31.14

This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.

#LI-Hybrid

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

Our Purpose

Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.

Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country. With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at View email address on click.appcast.io .