Service Manager

Service Manager – Lead Field Operations and Drive Technical Excellence at Apollo Plumbing and Rooter

You will serve as a foundational field leader, balancing accountability with supportive mentorship to elevate our service department. This role gives you the autonomy to manage team dynamics, refine technical workflows, and directly influence overall company profitability. You will work closely with a dedicated leadership team that values continuous improvement, safety, and your individual contribution to our collaborative culture.

Enforce adherence to company SOPs, quality workmanship, documentation protocols, and customer service expectations.

Coach and develop technicians through field ride-alongs and continuous feedback to maximize service performance.

Resolve real-time technical, operational, and customer service issues on-site to minimize job-site downtime.

Review vehicle callbacks, equipment warranties, and customer recalls to establish strategic quality control training.

Partner with the dispatch and call center teams to coordinate efficient scheduling and maximize workforce productivity.

Maintain an ironclad safety culture by ensuring all field activities strictly comply with OSHA standards.

Champion a high-performance culture rooted in our core values of Devotion, Focus, and Respect.

High School Diploma or GED equivalent.

Valid Driver's License required for frequent field travel and technician ride-alongs.

Strong baseline proficiency in technical code requirements and basic industry-related financial metrics.

Minimum of 3 years of leadership experience specifically within plumbing or field service management.

Advanced proficiency in utilizing standard business software, including the Microsoft Office Suite.

Demonstrated success in resolving customer issues and cultivating long-term client retention programs.

Competitive annual salary complemented by performance-based bonus structures.

Comprehensive balance of office administration and active field leadership responsibilities.

Access to ongoing leadership development and internal professional advancement opportunities.

401(k) Retirement Savings Program (with employer matching), Weekly Pay Cycle, Referral Bonus Program, Project Completion Performance Bonuses (up to 30k+ possibility).

Apollo Plumbing and Rooter has proudly served the Snohomish and North King County areas with professional plumbing and drain cleaning services since 2005. Our team is comprised of some of the best service and drain professionals in the industry, operating with a culture built on teamwork and personal accountability.

Apollo Plumbing and Rooter is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.