Site Manager

The Site Manager serves as the primary leader responsible for the overall performance, culture, and customer experience at our Take5 and Whistle Express car wash locations. This role oversees all aspects of site operations, team leadership, safety, equipment reliability, sales performance, and community reputation. The Site Manager ensures the site delivers the high quality, efficient, and friendly experience our brand is known for. This position sets the tone, establishes expectations, and drives excellence—developing team members, solving operational challenges, and creating an environment where both employees and customers thrive. Team Development Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members Build and reinforce a positive, growth‑minded culture grounded in company values Conduct ongoing development conversations and ensure readiness of future leaders Ensure all staff follow safety, customer service, and operational standards consistently Customer Experience Deliver an exceptional customer experience by championing a welcoming, service‑oriented environment where every customer feels valued Resolve escalated concerns and coach the team on best‑in‑class customer engagement Operations & Equipment Oversee all daily operational workflow to ensure efficiency, accuracy, and safety Maintain equipment reliability through preventative maintenance, repairs, and vendor support Ensure the site consistently meets company standards for quality, cleanliness, and throughput Analyze operational metrics and implement improvements to increase performance and reduce downtime Sales & Business Results Set and manage site‑level sales, membership, labor, and operational targets Lead sales initiatives, promotions, and team‑wide upselling behaviors Monitor KPIs and adjust staffing, processes, or workflow to achieve results Manage site expenses, inventory, and cost controls Safety, Compliance & Brand Standards Enforce all health, safety, and environmental protocols Ensure adherence to company policies, operating procedures, and quality standards Address risks, incidents, or equipment failures promptly and effectively Conduct regular audits and site inspections to ensure consistency and compliance Qualifications Strong customer service mindset and excellent communication skills Demonstrated leadership, teambuilding, and performance‑management abilities Ability to operate effectively in a fast‑paced, hands‑on outdoor environment Strong problem‑solving and decision‑making skills Reliable, self‑motivated, organized, and capable of independently running all aspects of site operations Flexible schedule, including weekends and holidays Ability to stand for long periods and perform light physical tasks Preferred (but not required) Previous site‑management or multi‑team leadership experience Experience in retail, service, hospitality, or other customer‑facing roles Mechanical aptitude for overseeing equipment checks and maintenance Experience with sales‑driven environments or membership programs If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you. Take5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take5, people come first – both our team members and our customers. Do you bring a positive attitude and enjoy being part of something bigger? We’re looking for driven, outgoing individuals who are ready to make an impact. Start your career with Take5 today. We believe in growing our team from within and welcome applicants from all backgrounds and experience levels. Learn with us, grow with us – we’re ready to invest in your success. #J-18808-Ljbffr