Case Manager

The Massachusetts Department of Mental Health (DMH) Metro Boston Erich Lindemann Site is seeking a Human Services Coordinator I (HSC) with strong attributes in the Human Services field to work in the Greater Boston Area. The successful candidate for this position will work with adults who have been determined to be eligible for DMH services. The core function of this position is to help individuals maintain their stability in the community, provide resources, crisis stabilization and assist with assessment of their mental health needs and psychiatric services. Duties and Responsibilities (these duties are a general summary and not all inclusive): * Implements creative engagement strategies, including regularly scheduled face-to-face contact, in accordance with the needs of the individual, family, and community providers. Promotes sustained involvement and collaboration to help the person served achieve their goals and maintain community tenure. * Carries a case management caseload and will help clients locate and maintain; housing, financial assistance, medical, mental health and dental services, vocational and educational resources, socialization opportunities and transportation, to support clients successfully transition to and placement in the community. * Develop ISP for clients in caseload to ensure coordination and monitoring of all aspects of treatment for each client. * If necessary, provide outreach and crisis intervention to clients to assess mental health needs and ensure proper psychiatric treatment. * Maintains and initiates extensive liaison work with community agencies including mental health services, court, welfare, and social security, to maximize the quality of life for clients. * Collects standardized client related data for research, evaluation, or administrative purposes. * Maintains clients' records with up-to-date client information, progress notes and ISP, to ensure coordination and adequate treatment services. * Visits clients in their homes or usual place of residence and monitors the safety of the environment. * Facilitates referral of clients to programs best suited to their service’s needs. Coordinates transitions to various community programs. * Safeguards human rights of clients through familiarization with providers and domestic environment, support and advocacy and reporting of human rights. * Performs related duties as assigned. Required Qualifications: * Knowledge of psychosocial problems of those with mental/emotional disorders. * Awareness of principles, practices, and techniques of counseling. * Knowledge of the types of programs and services available to the mentally ill population. * Knowledge of principles and practices of crisis intervention. * Capacity to evaluate and maintain accurate records. * Ability to make decisions act quickly and maintain a calm manner in stressful and/or emergency situations. * Ability to write concisely to express thoughts clearly and to develop ideas in logical sequence. Preferred Qualifications: * Experience working with individuals with serious, persistent mental illness, substance abuse and/or who have experienced homelessness. * Given the served population, bilingual or multilingual fluency. DMH Mission Statement: The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research. Pre-Offer Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. ADA Reasonable Accommodation: *If you require a reasonable accommodation with the application/interview process, please contact us at: * EOHHS Candidate ADA Requests For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at View phone number on click.appcast.io Ext. #4 First consideration will be given to those applicants that apply within the first 14 days. * * Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience. Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment. Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: * Community and Social Services Organization: * Department of Mental Health Title: Case Manager Location: Massachusetts-Boston-25 Staniford Street Requisition ID: 260005ET