Revenue Manager

Overview
The Revenue Manager will assist to maximize overall hotel revenue and profitability for the hotel, driving market share to the property through strategic and in-depth evaluation and analysis of business mix, distribution channels and overall rate/inventory management in all market segments. The position attends weekly revenue management meetings, compiles/presents key statistics to senior leadership, offering insight into actions and recommendations to drive performance.
Responsibilities
* Manage on-property Group Rooms Coordinator.
* Assist Group Rooms Coordinator job duties, as needed.
* Conduct a daily reservation stand up meeting to share relevant Omni and hotel news and discuss and coordinate which tasks the team is prioritizing each day.
* Provide ongoing coaching to further the development of Group Rooms Coordinators in Omni Moments of Service standards and in their progression in their role and career.
* ensure the Group Room Coordinators are well trained and receive ongoing training as needed on all systems including, but not limited to, ORS, OPMS, FDC, Extranets, Resort Pass, SharePoint, and SQL Server reporting.
* Monitor/Manage the general Reservation inbox daily.
* Ensure that all definite group bookings and addendums are accurately entered as they are received for a 5-year horizon; all groups with a 1-year horizon are to be completed within 1 business day of turnover.
* Monitor inventory availability imbalances for the rolling 120 days. Assist and advise on strategic balancing and complimentary upgrading or outreach and downgrading as needed for inventory management and hotel straight-line availability
* Provide weekly updates through Resort Pass
* Have thorough knowledge of all property revenue management systems.
* Update Group blocks and enter rooming lists in ORS, as needed.
* Oversee accurate input of reservations into Opera.
* Manage/Maintain the Group Assignment form
* Participate in daily Operations (GEM) meetings and relay pertinent information that impacts other departments.
* Conduct monthly ATGT meetings with the Revenue team.
* Have bi-weekly 1:1s with the Group Rooms Coordinators.
* Oversee departmental outings quarterly.
* Proactively communicate revenue promotions and initiatives to relevant departments to ensure a seamless guest experience.
* Serve as the main point of contact for all ESP and leisure travel agent/ Consortia reservations.
* Work with Front office to maintain No Show, Early Departure, and Walk revenue reports.
* Work closely with the DORM to create and maintain all SOPs/LSOPs and training manuals pertaining to the Reservations Team and Opera.
* Support the DORM with reporting, including, but not limited to, providing daily/weekly reports (Daily Detail, RevMerch reports, 14- Day Operations report, Groups Approaching Cutoff reports, Budget reports, etc., based on the timeline identified by the DORM.
* Ensure the Group Room Coordinators can describe all hotel accommodations, including rooms, cruise, spa, outlets, packages, and meeting space and effectively upsell upgrades and dynamic packages.
* Proactively load new Special Events, large groups, and market information on the Daily Detail.
* Conduct proactive research on significant transient demand events in the market monthly.
* Maintain strong communication lines and relationship with Omni CCC and hotel detail
* Build special resort fee packages for groups
* Produce and distribute 14-day operations forecast weekly
* Confirm that the operational team has all the tools needed to quickly identify and execute package offers flawlessly on an ongoing basis.
* Ensure all GRCs attend and actively participate in the weekly resume meetings
* Audit group resumes prior to the group arrival. Audit routing, notes, and other details to ensure flawless group rooming list maintenance. Ensure the Group Rooms Coordinators are well versed in these areas.
* Monitor deposits due and the deposit ledger to ensure compliance with Omni standards.
* Attend monthly credit meeting to ensure group billing, no show revenue and special package rates are posting correctly, and individual deposits are being collected or refunded in a timely manner.
* Investigate patterns in package element absorption issues, routing issues, and OTA billing and deposit policy issues. Collaborate with Front Office, Accounting, and other relevant Operational leaders to mitigate and resolve recurring billing issues.
* Provide support with maintaining the Expedia Partner Central portal and Booking.com extranet.
* Maintain walk rate agreements with local hotels and communicate to the Front Office, DORM, General Manager, and DOSM.
* Meet bi-weekly with the Director of Front Office.
* Meet monthly with the Director of Rooms and Director of Convention Services
* Participate in the monthly Leadership & Issue Prevention meeting, offering insights and notifying Operational Leaders about concerns regarding availability, high demand, upcoming groups with challenging or unique requirements, or guest profiles.
* Train new CSM/ Sales/ Catering Managers on property room block policies, strategies, and how to run the Client Facing Group Rooming List and Pickup report.
* Provide directional feedback on group block pick-up and slippage.
* Create group web links and send to clients if Group Rooms Coordinators are unable to do so.
* Support the company in technical/ systems transitions aimed at supporting the management of room revenue and ancillary revenue as they occur.
* Work with Convention Services and Reservations as needed to ensure effective and efficient management of group inventory daily - review and provide approval or feedback on cutoff date extensions and additions to inventory.
* Monitor the FDC Integration Activity report and Room Block Discrepancies tool daily to review and resolve message issues and inconsistencies between FDC and Opera.
* Ensure robust interdepartmental communication, especially with the Convention Services, Sales, Catering, Front Office, and accounting teams, remains consistent.
* Establish and uphold an efficient and professional working environment characterized by open and proactive communication; act as the on-site liaison for the DORM, observing and reporting
* Ensure timely acknowledgment of all calls and emails from internal and external customers.
Qualifications:
* 3-5 years of customer-facing experience in the hotel/hospitality industry is required.
* Experience in Reservations or Front Office is preferred.
* A minimum of 3 years of supervisory experience is preferred.
* This role is based on the property.
* Demonstrate the ability to foster a positive work environment through teaching, training, and coaching hourly associates, ensuring accountability among team members.
* Must have proficiency in Microsoft Excel and be able to work efficiently in various electronic database programs. Experience in OPMS, ORS, Opera Cloud, Amadeus/ Delphi/ FDC Salesforce, OTA Extranets, IDeaS G3, Lighthouse, Travelclick and SQL Server reporting is preferred.
* Understands theory and practice of managing and balancing house inventory and Group Block management.
* Proficient in the understanding and utilization of the STAR report as a revenue management tool.
* Ability to analyze and interpret complex spreadsheets.
* Detail-oriented and resourceful with the ability to perform critical analysis and investigate systems issues.
* Proficiency in delivering concise and well-organized presentations.
* A proactive self-starter with excellent organization skills, manages time well, correctly prioritizes and is flexible.
* Ability to work well under pressure and meet deadlines.
* Capability to effectively manage and collaborate with external departments and colleagues.
* Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills.
* High school diploma required; college degree preferred.
* Appropriate professional appearance and demeanor.
* Demonstrates self-confidence, energy, enthusiasm and is proactive in daily business routines.