AVP, Reporting for Disability

AVP, Reporting for Disability MetLife is recognized on Fortune magazine’s list of the 2024 "World’s Most Admired Companies," Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®. Through its subsidiaries and affiliates, MetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, the company holds leading positions in the United States, Latin America, Asia, Europe, and the Middle East. MetLife’s 150‑year heritage in disciplined risk‑management positions it to deliver strong, risk‑adjusted returns and tailored solutions that help clients meet their unique objectives both today and tomorrow. MetLife is also the largest institutional investor in the U.S. with $609.3 billion of total assets under management as of September 30, 2024, and is ranked #60 on the 2024 Fortune 500 list. The firm is committed to building a purpose‑driven and inclusive culture that energizes its people and helps create a more confident future for people around the world. Location: Bridgewater, NJ; Whippany, NJ; NYC; Cary, NC; Tamp, FL (minimum 3‑day‑a‑week hybrid schedule) The Team The position sits within the newly consolidated Data and Analytics (D&A) organization supporting the U.S. Business of MetLife. U.S. D&A assists all business lines of MetLife’s U.S. business (about two‑thirds of MetLife Global by earnings) with everything related to data, analytics and data science, from data infrastructure, data governance, data engineering, data modeling, data analysis to business intelligence, data science and AI. The Role MetLife is seeking an experienced AVP of Reporting for Disability product initiatives within its Group Benefits business. The objective of these initiatives is to responsibly expand MetLife’s market share in the Disability & Absence space and to improve employer and participant satisfaction with MetLife’s Disability offerings while meeting cost targets. This individual will report to the Vice President of D&A for Absence, Disability & Life and collaborate with key stakeholders on the Disability product, U.S. Technology, and Sales & Service teams to ensure that the D&A reporting and dashboarding functions enable key Disability business goals and values. The role will oversee D&A efforts to develop, deliver and continuously improve Disability reporting and dashboard solutions for customers and operational and service areas, supporting the Disability product’s business goals and the New Frontier strategy. The role is responsible for ensuring high‑quality, accurate and timely reporting solutions, evolving the function beyond delivery to generate actionable insights that drive business outcomes and enhance client experience. The role also partners with Data Operations and Data Platforms teams, upholding reporting resilience and providing production support. Key Responsibilities Develop and manage the backlog for Disability reporting and dashboarding in the ADM model, in collaboration with Disability business and U.S. Tech leadership. Oversee the delivery of Disability‑aligned reporting solutions in the ADM model, including standard and customized reports, dashboards and data feeds. Drive substantial automation of the reporting process via AI and self‑service enablement. Partner with Data Ops and Data Platform teams to respond to incidents affecting Disability reporting and data pipelines, including support for customer impact analysis, mitigation steps, remediation steps, and root‑cause and permanent fixes. Regularly review reporting inventory for consistent usage and relevance in the Data Reporting pillar, adding reporting hygiene, enhancements and performance optimizations to the backlog. Establish and enforce governance standards for reporting inventory across internal and external stakeholders, including ownership, SLA definitions, change controls, notification protocols and usage monitoring. Oversee intake of reporting requirements tied to new business initiatives, evaluating downstream impacts and coordinating testing and validation activities with business and tech partners. Co‑develop and execute reporting delivery for Disability, aligned with business objectives. Stay current with changes in the Absence & Disability market and federal/state legislation, recommending proactive solutions within reports and dashboards. Monitor emerging Azure technologies and suggest solutions based on new capabilities. Participate in strategic planning and goal setting as a vital member of the extended Disability leadership and governance team, building strategic partnerships with key business, technology and other leaders. Lead cultural transformation from a reporting‑focused team to an insights‑driven mindset, developing training programs for domain knowledge and communication skills and redesigning performance metrics to emphasize business impact and stakeholder satisfaction. Implement best‑practice lean‑agile governance routines to engage cross‑functional executives and stakeholders in ongoing business management and program‑level decision‑making. Drive global team integration across U.S., India‑based and consulting resources, fostering a consistent culture and performance standards, and design career development paths for high‑potential talent. Proactively identify and propose data‑driven solutions to business challenges, advancing the analytics organization beyond traditional service provider to become a strategic innovation partner. Required Qualifications Master’s degree in Statistics, Mathematics, Computer Science, Engineering or a related quantitative field (or equivalent B.S. with continuing education). 15+ years of progressive experience in data analytics leadership. 10+ years of insurance business experience, or equivalent complexity in consumer financial services. 10+ years’ experience in Data and Analytics delivery (Business Intelligence, database, ETL, MS Azure, advanced analytics systems). Expertise in Business Intelligence, including creating and maintaining custom and standard reporting and dashboard packages; proficiency in Tableau, PowerBI, Cognos or similar. Expertise in data engineering, data governance, and Data/ML Ops; proficiency in SQL and one or more data pipeline development/ETL/ELT tools (Informatica, SSIS, Spark, Talend, Kafka). Proven track record of leading data & analytics teams and delivering business value through creative data solutions while interacting with many stakeholders in a complex organization. Experience with reporting automation and self‑service to create efficiencies. Excellence in stakeholder management and executive communication. Understanding of legacy insurance platforms and modernization initiatives. Experience with employee benefits plans is a plus. Experience with Hadoop and MS Azure is a plus. Location This position can be based at our Cary, NC corporate headquarters, NYC or the Bridgewater, NJ office. The role is a hybrid schedule with three days per week in the office. Location Expectation: Hybrid role requiring a minimum of 3 days per week in office. Expected Salary Range: $185K to $215K. This role may also be eligible for annual short‑term incentive compensation and stock‑based long‑term incentives. All incentives and benefits are subject to applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no‑cost short‑ and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more. About MetLife MetLife is one of the world’s leading financial services companies providing insurance, annuities, employee benefits and asset management to individual and institutional customers. Operating in more than 40 markets, it holds leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values – Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead – we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us! Equal Opportunity Employer MetLife is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at View email address on click.appcast.io . This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug‑free workplace. #J-18808-Ljbffr MetLife