Field Services Engineer

Field Service Engineers work under moderate supervision and report to the Executive Delivery Specialist. Team members are responsible for the installation, configuration, and testing of our virtual and physical solutions in accordance to quality processes and procedures. Extensive travel and customer success skills required. Responsibilities:

• Basic configuration to Linux/Windows servers and Windows workstations
• Production Builds in house per sales orders processed through the Merge ERP system (IFS)
• Build, Install, Configure, and test virtual and physical solutions per procedures either in house or onsite at the clients location
• Follow all Build/Installation procedures and complete all installation/qualification checklists in a timely manner to adhere to the QMS (Quality Management System)
• Provide our partners with a positive and successful integration experience
• Perform electronic and network enterprise tests per procedures provided by the Manufacturing Engineers
• Keep detailed electronic documentation (DHRs)
• Assist Manufacturing Engineers in development of configuration and test procedures
• Understands that projects worked on have a direct impact on patient safety
• Understands that all patient information that may be encountered is to be treated as confidential and not to be disclosed under any circumstances
• Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education.
• Identifies and communicates possible improvements in the work process for customers and peers.
• Performs other duties as assigned by immediate supervisor or upper management.

Core Competencies:

• Highly flexible, multi-tasking skills with demonstrated ability to work effectively in a cross-functional environment.
• Accepts positive change in the rapidly changing Healthcare IT industry
• Focused and quality driven
• Strong communications and writing skills.
• Strong leadership and facilitation skills.
• A proven and unwavering commitment to delivering results
• A valid driver’s license and safe driving record is required.
• Ability to lift and/or move up to 50 pounds

Qualifications Required:

• Associate Degree in Electronics Technology Engineering or Computer Science Engineering or equivalent degree or experience.
• A+, CISCO, and MCSE certifications are desirable.

Required Training:

• Merative Employee Code of Conduct
• Merative Corporate IT Security Policy
• HIPAA Overview: Health Insurance Portability and Accountability Act
• Cybersecurity Awareness
• Merative ITS-POL-001 Corporate Security Policy
• Merative ITS-POL-002 End User Acceptable Use Policy
• Merative PRI-POL-001 Privacy by Design
• WHPS 110 Privacy and Security Supplemental Training
• Bystander Training
• Anti-Bullying Training
• HR-POL-002 Prohibiting Harassment, Bullying and Other Inappropriate Content
• HR-POL-007 Equal Employment Opportunity and Anti-Discrimination Policy
• Merge Healthcare Quality Management System as required by QS-2036 Training Matrix

Work Environment The work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office environment: Remote
• Travel: 75% to 100%

Compensation The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings. Min – Max :

$66,721.75 - $100,082.63 (USD)

Benefits The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process. Remote first / work from home culture Flexible vacation to help you rest, recharge, and connect with loved ones Paid leave benefits Health, dental, and vision insurance 401k retirement savings plan Infertility benefits Tuition reimbursement, life insurance, EAP – and more! It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities. Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: