Business Systems Analyst
$55 - $65 per hourPhoenix Staff
Job Description
Job Description
Job Title: Business Systems Analyst
Location: Phoenix, AZ
Salary: $55/hr-$65/hr
We are partnering with a leading telecommunications organization seeking a Business Systems Analyst to support critical billing, provisioning, customer service, and operational systems. This role will serve as the liaison between business stakeholders, technology teams, and third-party vendors, helping drive system enhancements, process improvements, and large-scale migration initiatives.
The ideal candidate has experience working with billing and provisioning platforms, understands customer lifecycle processes, and is comfortable gathering requirements, documenting workflows, supporting system implementations, and ensuring business needs are translated into effective technical solutions.
Your role:
- Gather, analyze, and document business and system requirements for new initiatives and enhancements.
- Support billing system migrations and associated process transformations.
- Work closely with business stakeholders, vendors, and technical teams to define project scope and requirements.
- Analyze existing workflows and identify opportunities for automation and process improvement.
- Create functional specifications, process flows, user stories, and business requirements documentation.
- Coordinate testing efforts including UAT planning, execution, and defect tracking.
- Support integrations between billing, provisioning, customer communication, and operational systems.
- Assist with system implementations, upgrades, and production support activities.
- Facilitate communication between technical and non-technical stakeholders throughout the project lifecycle.
- Ensure solutions align with business objectives, operational requirements, and customer experience goals.
What you've got:
- Experience as a Business Systems Analyst, Business Analyst, or similar role.
- Experience supporting billing systems, customer management platforms, or telecommunications operations.
- Knowledge of billing and provisioning processes for HSD (High-Speed Data), Video, and Voice services.
- Experience working with customer payment processing systems and third-party vendor integrations.
- Familiarity with customer communication platforms including email, SMS, and notification systems.
- Experience gathering requirements, documenting business processes, and supporting system implementations.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication skills and ability to work with cross-functional teams.
- Experience supporting testing, validation, and user acceptance activities.
Preferred:
- Experience with CSG billing platforms, including ACP billing systems.
- Experience with Incognito SAC provisioning systems.
- Experience supporting IVR and outage management systems.
- ServiceNow experience, including FSM (Field Service Management).
- Experience with Tenon or other ServiceNow-based applications.
- Telecommunications, broadband, cable, or service provider industry experience.
- Experience supporting large-scale system migration projects.
- Familiarity with Agile, Scrum, or hybrid project delivery methodologies.
To find more great tech-centric jobs, please visit
Vacancy posted 23 days ago
Similar jobs that could be interesting for youBased on the Business Systems Analyst in Phoenix, AZ vacancy
$87.03k - $138.97k
...BUSINESS SYSTEMS ANALYST III What Is the Opportunity? Develop, test, implement, and end-user training and support of a wide variety of the Bank's systems involved in the various division specific systems and processes. Serve as the business expert for the development,...SuggestedWork experience placementRemote workCity National Bank
Phoenix, AZ1 day ago$72 - $82 per hour
...Job Description Russell Tobin's client, a multinational business software company is hiring for a Business Systems Analyst in Tucson, AZ. Employment Type: Contract/Hybrid Location: Tucson, AZ Pay rate: $72-$82/hr, DOE Responsibilities In this role you will personalize...SuggestedContract work6AM City
Phoenix, AZ4 days ago- ...Job Description Job Title : Business System Analyst Assignment Duration : Contract position through 12/31/2024 with the opportunity to extend but not guaranteed and will not have the opportunity to convert at this time. Location : This position will follow the onsite hybrid...SuggestedContract work3 days per week
6AM City
Phoenix, AZ2 days ago $100k - $120k
...value curiosity, critical thinking, and a willingness to embrace change as part of how we work. Position Overview The Business Systems Analyst role is integral to the launch of specialty lines products and closely aligned with IT. Combines business experience and...SuggestedFull timeTemporary workWork experience placementWork at officeLocal areaFlexible hoursAscot Group
Phoenix, AZ5 days ago- ...Request ID: 94190-1 Title: Business System Analyst Locations: Onsite: Phoenix, AZ Duration: 6+ Months with Possible Extension. Pay Range: $40-$46/Hour on W2/C2C (All inclusive) Job Descriptions: Required 5-6 years of experience Skills: Business...Suggested
Artech
Phoenix, AZ2 days ago - ...project, Right From the Start. Learn More. ABOUT THE JOB: WillScot is seeking a skilled and detail-oriented Business Systems Analyst to join our team. In this role, you will collaborate with stakeholders to gather business requirements, define system requirements...Temporary workWork at officeFlexible hours
WillScot
Scottsdale, AZ1 day ago $63k - $139k
...Description Business Systems Analyst Phoenix, Arizona US Citizens & Permanent Residents only (no sponsorship is available). @Orchard LLC is actively recruiting a Business Systems Analyst to support a major management consulting engagement, located...Permanent employmentContract workOrchard Inc
Phoenix, AZ3 days ago- ...Insight Global is seeking a Business Systems Analyst (Hybrid BA/BSA) for a top financialservices client. This consultant will serve as a critical bridge between business operations, product, and technology teams, supporting complex C&I lending, deposit, and escrowbased...
Insight Global
Phoenix, AZ5 days ago - ...be a part of The Global Information Systems Group is dedicated to the success of Lam through... ..., information, and systems to achieve their business objectives. The impact you'll make As a Business Systems Analyst at Lam, you'll analyze complex business...Local areaRemote workFlexible hours2 days per week3 days per week1 day per week
Lam Research
Phoenix, AZ3 days ago - ...as a technical liaison between product, business stakeholders, and engineering. This role... ...including correcting differences between systems Partner closely with developers to... ...years of experience as a Business Systems Analyst, Technical BSA, or similar role Strong...Full time
Insight Global
Scottsdale, AZ5 days ago $70k
...NBCUniversal. The team leverages deep relationships with our business engagement and engineering counterparts to build cohesive, end... ...& Distribution, and Content Sales. The Business Systems Analyst supports Universal Destinations & Experiences (UDX) by ensuring...Temporary workWork at officeChrist's Church of the Valley
Peoria, AZ5 days ago- ...team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the... ...the future, is not available for this role Sr. Business Systems Analyst, Supply Chain Position Summary The Sr. Business...Seasonal workWork at officeRemote workWork from homeHome officeVisa sponsorshipFlexible hours
PetSmart
Phoenix, AZ5 hours ago - ...Interview: Virtual Visa: USC and GC Onsite: Scottsdale, AZ Typically focused on API JD: Business Systems Analyst II We are seeking a Business Systems Analyst II to join our dynamic technology team. This role collaborates with product managers...
ShiftCode Analytics
Scottsdale, AZ2 days ago - The Business Systems Analyst serves as a subject matter expert in business processes and provides analytical and technical guidance to support system implementation, integration, and optimization across the DLA Enterprise Financial Management (EFM) portfolio. The role...Full timeFor contractorsFor subcontractor
- ...spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best... .... Under general supervision, the Payments Business Systems Analyst II evaluates business needs, software requirements, and operational...Work at officeLocal areaMonday to FridayWeekend work
- DINE SOURCE LLC is seeking a Business Systems Analyst to provide analytical and technical guidance for system implementation and optimization. You will formulate system scope, analyze business processes, and collaborate with project teams. The ideal candidate will have...
$120k - $150k
..., safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect... ...capabilities of our supply chain business systems using the latest best of breed cloud and... ...As a Senior Business Systems Analyst, you will collaborate with business and...Motorola Solutions
Scottsdale, AZ5 days ago- 6AM City, LLC is seeking a Business System Analyst for an onsite hybrid role in Tempe, AZ. The successful candidate will collaborate with stakeholders, analyze business requirements, and utilize tools like Postman and MongoDB to enhance system performance. The role requires...Contract work
- ...Job Title: Lead Business Systems Analyst (LBSA) Location: Onsite (Phoenix, AZ 85034) Duration: 12 months Overview: The client is seeking an experienced and highly motivated Lead Business Systems Analyst (LBSA) to support the design and implementation of various...Full timeFor contractorsCasual work
Compu-Vision Consulting
Phoenix, AZ4 days ago $55k - $120.65k
...culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Consultant within PNC's Retail Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Strongsville, OH,...Full timeTemporary workPart timeWork experience placementWork at officePNC
Phoenix, AZ6 days ago- 6AM City, LLC is seeking a Business Systems Analyst in Tucson, AZ to enhance agent tool experiences through agile development and rapid prototyping. The ideal candidate will have solid experience in Salesforce and Agile methods, with a proven track record of leading cross...Contract work
$120k - $150k
Toppan Merrill LLC is seeking a Senior Business System Analyst to support our Remote team. You will collaborate with Subject Matter Experts and Product Owners to deliver business needs analysis and requirements documentation. Ideal candidates will have over 6 years of experience...Remote job- Infomatics is partnered with a large retailer that is hiring a Senior Business Systems Analyst on a direct hire/FTE basis near Phoenix, AZ. All applicants must be willing & eligible to be hired on W2 directly. The position is currently remote but if it is slated to work...Work at officeRemote work
- ...spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best... ...of the company. Under general supervision, the Business Systems Analyst II analyzes software requirements, procedures and problems to...Work at officeLocal areaMonday to FridayWeekend work
- CGI Njoyn is looking for an experienced Business Systems Analyst to join their team in Phoenix, AZ. This in-office role requires strong business analysis skills and a minimum of 5 years of experience. Responsibilities include documenting requirements, conducting stakeholder...Work at office
$124.11k - $243.4k
Job Details: Job Description: Identifies business requirements, functional and system specifications that meet business user requirements, maps them to systems... ...projects as SAP MM/PP consultant or functional analyst. Experience with SAP Materials Management (MM)/ Production...Full timeInternshipLocal areaImmediate startShift work- Responsibilities Requirements Gathering: Collaborate with stakeholders to understand business requirements. Document functional and technical requirements for Financials (ERP) and Supply Chain (SCM) modules. Configuration and Customization: Configure Oracle Cloud Modules...Contract work
$40k
...on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment... ...position, and receipt of authorization to proceed. The IT Business Analyst supports the contract team by updating and maintaining...Contract workRemote workMAXIMUS
Phoenix, AZ5 days ago- ...communicating financial strategy across the broader portfolio, and collaborating across the organization to oversee property level business plans with the goal of maximizing the value of assets under management. This position will also help lead capital markets activity...Work at officeWork from home2 days per week3 days per week
Kubota Engine America
Phoenix, AZ5 days ago - ...Senior IT Business Analyst Independent Contractor CE Wilson Consulting is a premier, emerging provider of project management and business efficiency expertise. Since our founding in 2001, we have served clients in the energy, mining, technology, medical, construction...Hourly payFull timePart timeFor contractorsRemote workFlexible hours
CE Wilson Consulting LLC
Phoenix, AZ4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Business Systems Analyst. Be the first to apply!
Related searches
- business systems analyst Phoenix, AZ
- IT business analyst Phoenix, AZ
- business operations intern Phoenix, AZ
- entry level business to business sales Phoenix, AZ
- business litigation attorney Phoenix, AZ
- sap business one Phoenix, AZ
- business technician Phoenix, AZ
- business strategist Phoenix, AZ
- business improvement manager Phoenix, AZ
- business banker Phoenix, AZ