Weekends Only - Spa Guest Service Representative - The Springs Resort and Spa

Job Description

Job Description

Description:

The Springs Resort & Spa is seeking a warm, detail-oriented Part-Time, Weekends only, Spa Guest Service Representative to serve as the welcoming face and operational heartbeat of our Spa. This role is the first point of contact for our guests and plays a key part in shaping their overall experience—from the moment they inquire about a service to the moment they leave feeling relaxed and cared for.

The ideal candidate is highly organized, naturally hospitable, and thrives in a fast-paced, guest-centric environment. You bring professionalism, poise, and a genuine passion for wellness and luxury service.

Where You’ll Make an Impact

• Create exceptional first impressions by warmly welcoming all Spa guests and ensuring a seamless arrival and departure experience.
• Manage spa appointments with accuracy and care, including scheduling, rescheduling, and cancellations within the spa management system.
• Serve as a knowledgeable resource by answering phone, email, and in-person inquiries regarding treatments, pricing, availability, and wellness offerings.
• Educate guests on Spa services, retail products, and wellness experiences, helping guide them toward offerings that best match their needs.
• Process payments for services and retail purchases, maintaining accuracy and compliance with cash-handling and POS procedures.
• Maintain a pristine, calming, and well-organized Spa reception and guest areas in alignment with brand and luxury service standards.
• Support retail and revenue goals through thoughtful product recommendations, package promotions, and experience upgrades.
• Communicate guest preferences, special requests, and feedback to therapists and Spa leadership to deliver personalized, high-touch service.
• Resolve guest concerns with empathy and professionalism, escalating issues when appropriate to ensure guest satisfaction and service recovery.
• Maintain accurate records of guest profiles, appointments, and transactions while upholding confidentiality and data standards.
• Support guest flow and experience within the Spa and Thermal Areas, helping guide wellness enhancements and operational improvements.
• Collaborate closely with therapists, Spa leadership, and resort teams to ensure smooth daily operations and consistent guest experiences.

Required Qualifications

• High school diploma or equivalent required.
• Previous experience in a customer-facing role (hospitality, spa, hotel, retail, or wellness environment preferred).
• Strong interpersonal and communication skills, with the ability to interact professionally and warmly with guests, teammates, and leadership.
• Excellent organizational skills and attention to detail; ability to manage multiple priorities in a fast-paced, guest-focused environment.
• Proficiency with computers and point-of-sale or scheduling systems; ability to learn spa management software.
• Ability to handle confidential guest information with discretion and professionalism.
• Reliable attendance and punctuality in alignment with scheduling needs.
• Willingness to work a flexible schedule, including weekends, holidays, and peak resort periods as required by business needs.

Preferred Qualifications

• Prior experience in a spa, resort, hotel, or luxury service environment.
• Experience with booking or reservation systems and retail sales.
• Interest in wellness, spa services, or hospitality operations.
• Bilingual or multilingual communication skills (a plus).

Physical & Work Environment Requirements

• Ability to remain in a stationary position for extended periods and move throughout the Spa and guest areas as needed.
• Ability to occasionally lift, carry, or move items (e.g., retail products or supplies) consistent with job duties.
• Ability to work in a spa environment with exposure to varying temperatures, humidity, and aromas associated with wellness treatments.
• Ability to effectively communicate with guests and team members in person and via phone or computer.

The Springs Resort & Spa is an Equal Opportunity Employer.

ENGLISH:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

SPANISH:

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.