Restaurant Supervisor

Job Description

Job Description

The Sheraton Harrisburg-Hershey is hiring a Restaurant Supervisor. The Hotel Restaurant Supervisor oversees daily dining room operations, manages front-of-house staff, and ensures guests receive high-quality food and service that match the hotel's brand standards.

• Shift Operations: Coordinate breakfast, lunch, or dinner service, manage seating arrangements, and oversee workflow between the dining floor and the kitchen.

• Staff Management: Supervise servers, hosts, and bussers. Assist with training, scheduling, daily shift briefings, and performance tracking.

• Guest Relations: Greet guests, monitor satisfaction throughout the meal, and resolve any complaints quickly and professionally.

• Quality & Safety Control: Enforce strict hygiene, sanitation, and food safety regulations (such as health codes). Check food presentation and table setups before service.

• Inventory & Administration: Monitor stock levels for tableware, linens, and condiments. Help manage supply orders, track attendance, and complete end-of-shift sales reports.

• Education: High school diploma or GED required; a degree or certification in hospitality management, hotel administration, or culinary arts is preferred.

• Experience: 1 to 3 years of experience in food and beverage service, with at least 1 year in a supervisory or lead role within a hotel or restaurant.

• Skills:

  • Strong leadership and team-motivation abilities.

  • Excellent communication and customer service skills.

  • Problem-solving under pressure during peak service hours.

  • Familiarity with Point of Sale (POS) systems and restaurant management software.

• Physical Demands: Ability to stand and walk for long periods (entire shifts) and lift or carry items up to 30–50 pounds. Availability to work flexible hours, including weekends and holidays.

Experience superior hospitality in the heart of Pennsylvania at one of the best hotels in Harrisburg, Pennsylvania. Located near downtown Harrisburg, our award-winning hotel is close to popular spots like Harrisburg Mall, the National Civil War Museum, and Harrisburg International Airport. For a family-friendly adventure, visit Hershey, PA, home to Hersheypark and Hershey's Chocolate World, just a 10-mile drive away.