Service Advisor

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

About Us:

Dave's Auto Center is a fast-growing, family-owned automotive and engine shop based in Utah. With over 35 years in business, we specialize in full-service automotive repair, diesel and gas engine building, performance upgrades, and custom engine manufacturing.

We pride ourselves on craftsmanship, transparency, and real-world expertisebacked by a strong social media presence reaching millions of customers nationwide. Our mission is simple: do the job right, treat customers fairly, and build long-term trust.

Position Overview:

We're looking for a motivated, organized, and customer-focused Service Advisor to join our team full-time. This position serves as the primary point of contact between our customers and technicians, helping guide customers through the repair process while ensuring an exceptional customer experience.

The ideal candidate is an experienced advisor, excellent communicator, thrives in a fast-paced environment, and has a passion for automotive service and helping people.

Key Responsibilities:

Greet customers and provide a professional, welcoming experience

Answer incoming phone calls, emails, and customer inquiries

Schedule appointments and manage workflow efficiently

Write repair orders and accurately document customer concerns. Experience in Tekmetric is ideal, but not necessary

Communicate with technicians to understand vehicle diagnoses and repair recommendations

Present estimates and repair options to customers clearly and professionally

Maintain regular communication with customers throughout the repair process

Coordinate vehicle pick-up, delivery, and payment processing

Part ordering knowledge and management

Ensure repair orders are accurate, complete, and properly closed out

Help maintain high customer satisfaction and positive online reviews

Work closely with management and the service team to maximize efficiency and customer experience

What We're Looking For:

Strong communication and customer service skills

Automotive service experience

At least intermediate automotive and diesel knowledge

Ability to explain technical information in a way customers can understand

Strong organizational skills and attention to detail

Comfortable using computers, shop management software, and digital communication tools

Ability to multitask and perform well in a fast-paced environment

Positive attitude, strong work ethic, and team-oriented mindset

Sales-oriented approach focused on educating and helping customers

Why Join Us:

Join a growing automotive company with a strong national brand presence

Competitive pay with performance-based earning opportunities

Work alongside experienced technicians and industry professionals

Fast-paced, team-oriented environment with opportunities for advancement

Be part of a company built on integrity, craftsmanship, and customer trust

Opportunity to grow with one of the fastest-growing automotive and engine brands in the region