Receptionist-PRIDGE

Join a Close-Knit Team with a Big Heart and a "YES" Philosophy!

We're not your typical veterinary hospital and we're looking for someone who isn't looking for a typical job.

Do you love helping people, care deeply about animals, and believe that a great team makes all the difference? Are you someone who can keep a smile on your face during a busy day, lend a hand when a teammate needs support, and make a worried pet parent feel just a little less worried?

If so, we might be looking for you!

We're a general practice veterinary hospital with a big heart and a simple philosophy: We believe in saying "YES" whenever we can.

Whether a pet needs a routine wellness visit or a family calls us because their beloved companion needs immediate attention, we do our best to find a way to help. We believe in being approachable, compassionate, and willing to explore solutions because we know how much pets mean to the people who love them.

Of course, veterinary medicine doesn't always go according to plan, and not every request can be accommodated. But we believe that how we respond matters. We lead with kindness, look for options, and work together to help pets get the care they need.

We're a close-knit crew that works hard, moves fast, and has each other's backs. Our days can be busy and unpredictable, but we believe in pitching in, communicating, laughing when we can, and supporting one another when things get challenging.

We know that great patient care isn't a one-person job. It takes a team of people who trust one another, step up when needed, and share a genuine desire to make a difference.

We're looking for someone who will bring that same spirit to our front desk someone who understands that being a veterinary receptionist is about so much more than answering phones and scheduling appointments.

You're friendly, dependable, caring, and empathetic. You understand that behind every phone call is a person who loves their pet, and sometimes that person may be worried, overwhelmed, or scared.

You know how to listen, communicate with compassion, and help people feel welcome. You're organized and comfortable juggling multiple priorities, even when the phones are ringing, clients are arriving, and the medical team needs your help.

Most importantly, you're a team player. You notice when someone needs a hand, take pride in following through, and understand that even the little things can make a big difference in someone's day.

Veterinary reception experience is a plus, especially if you understand the pace and unique demands of a busy veterinary hospital. We value experience, a willingness to learn, a positive attitude, and a genuine desire to help.

Your days with us will look like:

• Greeting clients and their pets with warmth and a friendly smile.
• Answering calls, scheduling appointments, and helping clients navigate their pets' care.
• Working with our medical team to coordinate appointments and respond to pets with immediate needs.
• Offering reassurance and compassionate communication during stressful or emotional moments.
• Keeping records, payments, and administrative details organized and accurate.
• Helping your teammates wherever you're needed and working together to keep the day moving.
• Being part of the experience that helps clients feel cared for from the moment they contact us.

Your impact as a receptionist:

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What you'll bring to the team:

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.