Assistant Security Account Manager

Overview

Company Overview:

Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is seeking an experienced and motivated Assistant Account Manager to support the Account Manager in the day-to-day administration staffing training and operational execution of the security program. This position serves as a working leader responsible for helping ensure security personnel are properly scheduled trained equipped and prepared to support daily security operations customer service initiatives meetings events executive visits and special assignments.

The successful candidate will provide direct supervision of security personnel assist with operational planning support client and employee needs and help maintain a professional service-oriented security program. This role requires strong organizational skills sound judgment attention to detail and the ability to manage multiple priorities in a fast-paced environment while supporting both Allied Universal and client expectations. To support success in this role we provide a comprehensive week-long management onboarding course designed to provide best practices tools and guidance.

RESPONSIBILITIES:

• Support the Account Manager in the day-to-day administration and operational execution of the assigned security account.
• Provide direct supervision coaching guidance and support to Security Professionals Shift Supervisors and other assigned personnel.
• Assist with employee scheduling staffing assignments overtime management timekeeping payroll review and shift coverage to ensure contractual staffing requirements are met.
• Coordinate security staffing and operational support for meetings conferences executive visits special events after-hours activities and other client-sponsored functions.
• Support the Account Manager in conducting security assessments for meetings conferences executive visits special events VIP engagements and other activities requiring enhanced security measures.
• Assist with evaluating event security requirements identifying risks vulnerabilities staffing needs access control considerations traffic management concerns and emergency response requirements.
• Partner with client stakeholders to gather event details and assist in developing appropriate security support plans.
• Assist in determining the scope of security services required for meetings events executive functions and special assignments.
• Conduct pre-event walkthroughs and site assessments to identify security concerns access control requirements emergency egress routes restricted areas and operational impacts.
• Support the development and implementation of event security plans post instructions staffing plans and operational briefings for assigned security personnel.
• Coordinate with client representatives facilities personnel vendors law enforcement emergency responders and other stakeholders as directed to support security objectives.
• Monitor event operations and ensure security resources are deployed effectively to support attendee safety access control asset protection and business continuity.
• Prepare event-related reports after-action reviews lessons learned and recommendations for future security enhancements.
• Conduct routine inspections post audits and quality assurance reviews to ensure compliance with post orders client expectations and Allied Universal standards.
• Assist with onboarding orientation training and development of new security personnel.
• Coordinate and/or conduct site-specific training emergency response training post order reviews and annual refresher training.
• Ensure post orders operating procedures training materials and emergency response resources remain current and readily available.
• Monitor daily activity reports incident reports shift logs and pass-down communications for completeness accuracy and follow-up.
• Assist with investigations incident documentation corrective actions and follow-up activities as directed by the Account Manager.
• Respond to routine operational issues and minor incidents while ensuring appropriate escalation of significant security concerns.
• Serve as the primary operational contact for security personnel during assigned shifts and provide guidance as needed.
• Assist with recruiting efforts candidate interviews employee engagement initiatives and retention programs.
• Support employee performance management activities including coaching recognition counseling documentation and professional development. Counseling and disciplinary actions are executed only at the direction of the Account Manager with prior approval from Branch/Corporate HR management.
• Monitor and maintain inventories of uniforms equipment keys radios access credentials vehicles and other security assets.
• Utilize business systems including WinTeam and other operational platforms to support scheduling reporting payroll review training records and operational tracking.
• Foster positive working relationships with client representatives employees visitors and Allied Universal personnel.
• Support the Account Manager during emergencies business disruptions and critical incidents requiring security coordination.
• Serve as Acting Account Manager during periods of absence as directed.

QUALIFICATIONS:

• Minimum three (3) to five (5) years of progressive experience in the security industry military law enforcement facilities operations or a related field.
• Demonstrated ability to coordinate staffing training and operational support functions in a fast-paced environment.
• Knowledge of security assessment principles risk identification and event security planning.
• Strong organizational administrative and problem-solving skills.
• Excellent verbal and written communication skills with the ability to interact professionally with security personnel employees visitors client stakeholders and business partners.
• Ability to interpret and enforce post orders operating procedures and company policies consistently and professionally.
• Working knowledge of Microsoft Office applications and security reporting systems.
• Must possess all licenses and certifications required by state and local regulations including a valid state Guard License (or have applied and be issued such a license prior to employment). Employee must maintain active license status and carry the license at all times while on duty.
• As a condition of employment must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Driving positions: must possess a valid Drivers License with at least one year of driving experience a clean driving record (no major violations within the last 36 months no more than one accident in the last 24 months and no more than one minor moving violation in the last 24 months) the minimum level of insurance required by Company policy and the ability to safely operate a vehicle.
• Must be available to work outside the normal shift schedule on an as-needed basis and be reachable by phone 24/7 for emergency response.

PREFERRED QUALIFICATIONS:

• Associates or Bachelors degree in Criminal Justice Business Administration Security Management or a related field; equivalent experience may be substituted.
• Previous supervisory scheduling operations or team leadership experience.
• Experience supporting meetings events executive visits or special security assignments.
• Experience using workforce management systems scheduling platforms or WinTeam.

KEY COMPETENCIES:

Operational Execution Staffing Coordination Event Security Planning Security Assessments Risk Identification Access Control Management Event Support Team Supervision Customer Service Training and Development Quality Assurance Incident Documentation Resource Planning Emergency Preparedness Collaboration Communication Organization Accountability Time Management Problem Solving Adaptability and Attention to Detail.

BENEFITS:

• Medical dental vision basic life AD&D retirement plan and disability insurance
• Eight paid holidays annually five sick days and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

PAY:

$75000 - $80000/yr.

PPO 14417

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID

2026-1696938

Required Experience:

IC