Senior Implementation Manager

Role Description

Bridge technology solutions with operational implementation across 1,400+ facilities, ensuring successful adoption, staff training, and sustainable integration. Lead change management initiatives and coordinate with existing operations teams to maximize technology adoption and operational impact.

Key Responsibilities

• Implementation Management
  • Develop comprehensive implementation frameworks for technology rollouts.
  • Coordinate with operator teams to ensure smooth technology adoption.
  • Review training programs and materials for facility staff and management.
  • Monitor adoption metrics, user satisfaction, and operational impact.
• Change Management Leadership
  • Design and execute change management strategies for technology implementations.
  • Assess organizational readiness and identify potential resistance points.
  • Build change champion networks across facilities and regions.
  • Develop communication plans and stakeholder engagement strategies.
• Process Optimization & Integration
  • Analyze existing operational processes and identify improvement opportunities.
  • Design integration points between new technologies and existing systems.
  • Establish performance metrics and success criteria for operational improvements.
  • Coordinate with IT teams on technical integration requirements.
• Facility Relationship Management
  • Build strong relationships with facility administrators and operations teams.
  • Conduct regular site visits to assess implementation progress and gather feedback.
  • Facilitate best practice sharing across facilities and regions.
  • Support facility teams with troubleshooting and optimization.
• Training & Support Development
  • Create comprehensive training curricula for various technology implementations.
  • Develop user manuals, quick reference guides, and support documentation.
  • Establish help desk protocols and escalation procedures.
  • Coordinate with vendors on training resources and ongoing support.

Requirements

• Bachelor's degree in Operations Management, Business Administration, or related field.
• 5+ years experience in operations consulting, healthcare operations, or change management.
• Strong project management skills with experience managing multi-site implementations.
• Excellent communication and training skills with diverse audiences.
• Experience working with healthcare regulations and compliance requirements.
• Senior living or healthcare industry experience with direct facility operations knowledge.
• Change management certification (Prosci, Kotter, etc.).
• Six Sigma or Lean operations certification.
• Experience training staff in healthcare or senior living environments.
• Multi-jurisdictional experience (US, Canada, UK).
• Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.

Benefits

• Competitive Base Salary + Annual Bonus
• Generous Paid Time Off and Holidays
• Employee Stock Purchase Program – purchase shares at a 15% discount
• Employer-matching 401(k) Program + Profit Sharing Program
• Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
• Tuition Assistance Program
• Comprehensive and progressive Medical/Dental/Vision options
• Professional Growth
• And much more!