Operations Manager

Join a dynamic team where your expertise will drive meaningful impact and support your professional growth. As part of Global Equities Operations (GEO), you will have the opportunity to collaborate with talented colleagues and contribute to the firm’s risk management excellence. We value your unique perspective and encourage you to bring innovative solutions to complex challenges.

Job Summary

As an Associate in the GEO Risk Reduction team, you will play a pivotal role in evaluating risk management and estimation practices across Global Equities Operations. You will act as a trusted advisor, surveying GEO’s risk landscape and partnering with stakeholders to develop effective strategies for mitigating operational risks. In this role, you will leverage your deep operational expertise to identify, measure, and address risk, ensuring the team’s continued success and resilience. You will work closely with cross-functional teams, gaining exposure to a variety of business processes and risk frameworks. This position offers a unique opportunity to enhance your skills in risk assessment, stakeholder engagement, and operational excellence, while contributing to a culture of continuous improvement and innovation.

Job Responsibilities

• Perform independent assessments of risk by planning, executing, and documenting reports, partnering closely with GEO stakeholders and Control Managers.
• Develop a detailed understanding of the Risk Management Framework at JPMorganChase, including testing approaches and reporting on the effectiveness of controls across a broad range of risk stripes.
• Share information with internal and external stakeholders frequently, transparently, and effectively to promote clarity and understanding.
• Analyze risks and proactively identify areas for improvement where vulnerabilities are identified.
• Detail findings and use judgment to provide guidance on the risk and controls environment; communicate issues to stakeholders in a clear and concise manner, both verbally and in writing.
• Monitor and regularly review improvement opportunities.
• Influence training agendas to ensure the broader team stays current on methodology, technology, tools, and relevant industry trends.
• Partner with stakeholders on change initiatives, supporting a culture of engagement while adding value.
• Promote an inclusive and diverse work environment where team members are encouraged to ask questions, seek advice, and continually learn.
• Operate with a high degree of independence, consistently executing assignments with minimal supervision and oversight. As a key component of this role, you will be part of a small team and are expected to show strong self-direction, accountability, and the ability to deliver results autonomously.

Required Qualifications, Capabilities, and Skills

• 4+ years of experience in Operations, Controls Management, Operational Risk Management, Product Control, or Audit roles within Equities.
• Demonstrable knowledge and experience of Equity Operations, including trade management, clearing, settlements, margin & collateral, payments, and reconciliations.
• Employs critical thinking to respond to changes in the work environment, maintaining an independent and objective approach.
• Good understanding of internal controls and risk assessment concepts, with strong analytical skills to assess and challenge where necessary.
• Completes work effectively and efficiently, clearing obstacles and consistently executing assignments independently with limited supervision—essential for success in a small team environment.
• Actively listens and achieves a common understanding of agreed upon outcomes and actions/next steps.
• Demonstrates ability to synthesize information from relevant risk analysis and control assessment techniques.
• Clear and concise in both written and verbal communications, with the ability to present complex and sensitive issues to management in a persuasive manner.

Preferred Qualifications, Capabilities, and Skills

• 6+ years of experience in Operations, Controls Management, Operational Risk Management, Product Control, or Audit roles within Equities..
• Strong Equities product knowledge (preferably in one or more: Prime Brokerage, Cleared Derivatives, FXPB, EDG, Cash Equities).
• Deep understanding of front-to-back trade lifecycle, settlement mechanics, and client funding processes.
• Proven ability to manage complex risk scenarios and provide rapid, well‑reasoned decisions under pressure.
• Excellent stakeholder management and communication skills with a control‑first mindset.
• Strong analytical and problem‑solving capabilities with experience driving automation or control improvements.