Payer Knowledge Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Payer Knowledge Associate

We are looking for a Payer Knowledge Associate to join the Payer Knowledge Services team. In this role, the Payer Knowledge Associate will work to research, communicate, and manage complex payer and industry changes that impact athenahealth and its operations or strategies. This individual will be curious, analytical, and detail-oriented with a willingness to learn about key healthcare industry players and trends at both macro and micro levels. This individual will act as the gatekeeper of the research and knowledge gained and will collaborate with stakeholders to help drive changes across athena’s services that ensure our providers can continue providing care without service disruption.

The Payer Knowledge Associate will also appreciate the potential of AI and emerging technologies to improve research, analysis, and operational workflows. This individual should be interested in using these tools thoughtfully and responsibly while applying sound judgment and validating the accuracy of their outputs.

The Team:

Payer Connection Services builds and maintains the payer knowledge and connectivity that support athenahealth’s service performance. The team acquires, curates, and communicates the payer, industry, and network knowledge needed to keep transactions moving and help our teams and customers respond to change.

Job Responsibilities

• Develop an in-depth knowledge of athena’s services to optimize payer research across many different functions, ensuring that athenahealth remains at the forefront of the healthcare industry and payer changes

• Research payer policies, industry developments, regulatory updates, reimbursement trends, and other changes that may affect athenahealth, its workflows, or its customers

• Execute on assigned projects that impact key workflows in the claim cycle, our Rules Engine, and shifts in healthcare reimbursement to aid in our clients’ ability to improve revenue

• Manage multiple detail-intensive and interdependent assignments, communicate risks or delays proactively, and follow work through to completion

Typical Qualifications

• 1+ years of professional work experience required; experience in healthcare, research, operations, or a related field preferred

• Strong organizational skills and the ability to manage multiple priorities, dependencies, and deadlines.

• High degree of intellectual curiosity in the changes in healthcare

• Clear and effective written and verbal communication skills

• A proactive, resourceful approach to solving problems and working through ambiguity.

• Interest in AI and emerging technologies, including a willingness to learn how they can be used responsibly to improve research and operational workflows.

• This individual will be expected to be in office 1-2 days per week

Expected Compensation

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers