Associate Key Account Mgr

Associate Key Account Manager

Who is Costa Farms? We're one of the world's largest horticultural growersbut without an ego to match our acreage. Our headquarters are in Miami, Florida, where we were founded in 1961. Costa Farms started on just 30 acres, and over the last 60 years, we've grown to more than 5,000 acres around the world. We have farms in North and South Carolina, Central and South Florida, and the Dominican Republic, plus an office in China. Costa Farms now employs nearly 6,000 people: engineers, marketers, accountants/analysts, human resources professionals, and of course, growers and plant scientists!

Here at Costa Farms, we live by the values of being Humble, staying Hungry, and always Hustling. The team rallies to the mission of being a lean, green, growing machine dedicated to enriching the world by bringing plants into everyone's life.

True to that mission, we grow more than 1,500 plant varieties. Driven by the spirit of innovation, the team is always testing new plants and developing new solutions to make it easier for retailers and plant parents to enjoy plants. We're also continuously testing different ways of growing our plants to increase quality and improve their ecological footprint as one aspect of our many sustainability efforts.

We cultivate plants, as well as a winning culture. Join the team, and you'll find opportunities to learn and grow. You'll collaborate with other driven, determined people who together keep Costa Farms an industry leader. You'll support and be supported by a team that cares about each other, our customers, our consumers, and our community.

You'll also find right away that Costa Farms is committed to providing a diverse environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, military status, marital status or veteran status, or any other group status protected by federal, state, or local law.

Position Overview:

The successful Associate Key Account Manager develops long-term relationships with existing customers while actively seeking new ones through various methods, such as telephone, mail, email, on-site visits, tours, and industry tradeshows. The successful manager will demonstrate the ability to generate sales from new leads and existing customers, meet target goals, and increase brand awareness.

Main Duties and Responsibilities:

• Build and maintain strong customer relationships through effective communication and personalized assistance.
• Prospect potential customers and establish new sales. Prepare and deliver sales presentations that communicate the benefits of doing business with Costa Farms. Provide excellent customer service in all aspects of the relationship between the customer and Costa Farms.
• Achieve agreed-upon sales targets and outcomes within schedule.
• Maintain an in-depth understanding of our product offerings, including plant types, care instructions, and seasonal availability, to speak knowledgeably to customers about quality and availability.
• Respond promptly to customer inquiries and orders via email or phone; provide pricing, availability, and pictures. Resolve customer service issues and requests. Escalate issues as needed.
• Provide all relevant sales order information to the sales support team for entry into our sales module. Follow up to ensure successful delivery.
• Collaborate with other departments to ensure availability, quality, and prompt delivery. (Accounting, Shipping, Sales, and Data Entry, among others)
• Participate in industry shows. Collaborate with the sales and marketing team to ensure excellent customer experience during shows and attract new business.
• Collaborate with cross-functional internal teams to develop successful programs that meet customer expectations. Provide valuable input on all the necessary details to bring the program to market, including ordering tag and POP materials, packaging/rack requirements, and inspection. Follow up with the production team to ensure proper item selection and specifications.
• Analyze sales/profit opportunities within our current programs. Collaborate with internal teams to build strategies to obtain profitable growth following those opportunities.
• Identify new opportunities within the market. Collaborate with internal teams to build strategies for obtaining profitable growth based on those opportunities.
• Effectively communicate the progress of weekly/monthly/quarterly KPIs to external and internal stakeholders.
• Develop, prepare & deliver presentations during line review and other meetings as required throughout the year.
• Participate in internal forecasting initiatives for sales.
• Support and maintain a professional, team environment.

Qualifications:

• Bachelor's degree in business, marketing, sales, or a related field preferred.
• Minimum of 1-3 years of experience in account management, sales, or a related field, with a proven track record of managing key accounts and achieving sales targets.
• Takes ownership of the business.
• Customer service-focused and willing to go the extra mile to get the job done.
• Good people skills, communication and effective problem solver.
• Strong analytical background in sales planning and forecasting.
• Highly self-motivated, creative, and able to work both independently and as part of a team.
• Outstanding verbal and written communication skills.
• Demonstrates ability to communicate, present, and influence effectively at all levels of the internal and external organization.
• Working knowledge of MS applications: Word, PowerPoint, Outlook, and Excel

Competencies:

• Customer Focus
• Builds networks
• Communicates effectively
• Negotiation
• Sales Planning
• Analytics
• Tech Savvy
• Business insight
• Self-Motivated.

All applicants must be work-authorized.

Costa Farms will not sponsor any visa for this position.

After applying, follow us on LinkedIn to stay up to date on what's happening around Costa Farms and to start becoming part of our family. Come Grow with Us!

Costa Farms offers competitive wages and benefits, including:

• 401(k) Plan
• Company 401(k) Matching Contributions
• Health Savings Account, Flexible Spending Account, and Dependent Care
• Telemedicine/ Mental Health Service
• Health Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Supplemental Insurance (Aflac)
• Growth Opportunities
• Challenging and exciting work environment
• Costa Farms Scholarship
• Employee discounts on plants

Costa Farms headquarters also has:

• On-site gym with showers
• On-site cafeteria, quiet room, and indoor games
• Love Where You Work activities throughout the year

This organization participates in E-Verify

• E-Verify Notice of Participation / E-Verify Aviso de Participacin
• E-Verify Right to Work Poster / E-Verify Cartel Derecho a Trabajar