Front Desk Agent

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family‑friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. About the role Four Seasons Hotel Westlake Village is seeking a Front Desk Agent to welcome guests, provide an exceptional guest experience at check‑in, during the stay, and on departure. This role works to achieve the highest level of guest satisfaction during arrival and departure, responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. What you will do Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Assist guests in all inquiries regarding hotel services, hours of operation, key hotel personnel, in‑house events, directions, etc. Respond to all guest requests accurately and in a timely manner. Interact with guests in person and by phone. Resolve guest complaints, find opportunities to recognize and personalize the service experience for all guests. What you bring One or more years of experience working within a luxury hotel or similar environment. Excellent interpersonal and communication skills. Cross‑cultural sensitivity and customer service orientation. Guest centricity and understanding the importance of guests’ preferences. Schedule & Hours Full‑time position. Ability to cover overnight shifts when needed. What we offer Hourly range: $23.07. Health insurance – medical, dental & vision. Company match 401K plan. Complimentary stays at Four Seasons worldwide. Complimentary meals in our Wellness Café. Laundered employee uniform. Employee assistance program. Investment in your wellbeing. Life insurance. Complimentary on‑site parking. Training programs, tuition reimbursement. Growth & development opportunities. Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer the opportunity to build a life‑long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr Four Seasons Hotels Ltd